Seasonal Bellperson

Omni Hotels & Spas•Rancho Mirage, CA

About The Position

The Bellperson is responsible for delivering excellent guest service by building relationships with guests, providing personalized service, and anticipating and meeting guest needs. The role involves assisting with luggage, directing guests around the hotel, coordinating guest requests and deliveries, maintaining bell equipment and storage areas, and supporting smooth hotel operations. The position also includes supervising and training bell staff, maintaining shift records, and communicating relevant information to the next shift.

Requirements

Valid driver's license and must be at least 21 years old.
Previous luxury hotel experience is required.
Ability to stand for the entire scheduled shift and to stand and/or walk for extended periods.
Customer-service orientation, multitasking ability, attention to detail, and strong organizational skills.
Ability to communicate effectively with associates and guests in person or via cellular telephone or radio.
Knowledge of the surrounding area and its attractions.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, handle multiple priorities, and manage stressful, busy hotel operations.
Ability to maintain a positive and professional demeanor and composure at all times.
Ability to report to work on time and when scheduled.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills.
Comfort speaking with guests and ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers.

Responsibilities

Maintain bell carts through cleaning and routine maintenance, working with Engineering when needed.
Use friendly and appropriate expressions when engaging guests.
Supervise bell staff and ensure they perform their duties efficiently.
Assist guests with restaurant and limousine reservations.
Deliver parcels, mail, and special deliveries to guestrooms.
Keep the bell storage closet clean, tidy, and maintained.
Follow up on guest complaints to ensure problems are resolved.
Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
Use bell carts effectively and cautiously.
Maintain a lobby presence while on shift.
Direct guests to the Front Desk or meeting rooms.
Call taxis and/or shuttles for guests as needed.
Assist with retrieving and loading guest luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with guests and help them locate hotel areas, escorting them when possible.
Train new bell staff on hotel procedures and protocols.
Maintain a daily bell log of arrivals and departures.
Send a daily email with information needed by the next shift.
Inventory tools of the trade, including radios, door stops, and bell carts.