Bellperson

Omni Hotels & Spas•New Orleans, LA

About The Position

The Bellperson delivers excellent guest service by building relationships with guests, providing personalized service, and anticipating and fulfilling their needs. The role supports hotel operations by assisting guests with luggage, directions, transportation, reservations, and deliveries; maintaining bell equipment and storage areas; coordinating with other departments; and helping ensure guest concerns are resolved. The Bellperson also maintains shift records and handoffs, supports VIP arrivals, and trains new bell staff.

Requirements

Previous luxury hotel experience is required.
Ability to stand for the entire scheduled shift and to stand and/or walk for extended periods.
Customer-service orientation, multitasking ability, attention to detail, and strong organizational skills.
Ability to communicate effectively in person and via cellular telephone or radio with associates and guests.
Knowledge of the surrounding area and its attractions.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Proven ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, handle multiple priorities, and manage stressful and busy hotel operations.
Ability to maintain a positive and professional demeanor and composure at all times.
Ability to report to work on time and when scheduled.
Ability to meet standards of appearance and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests; and the ability to communicate clearly and pleasantly in English with guests, management, and coworkers.
Computer literacy, including familiarity with payroll systems.

Responsibilities

Maintain bell carts through cleaning and routine maintenance, coordinating with Engineering when needed.
Use friendly and appropriate expressions when engaging with guests, and engage in conversation with guests whenever possible.
Supervise bell staff and ensure they perform their duties efficiently.
Assist guests with restaurant and limousine reservations.
Deliver parcels, mail, and special deliveries to guestrooms.
Keep the bell storage closet clean and tidy.
Follow up on guest complaints to ensure problems are resolved.
Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
Use bell carts effectively and cautiously.
Maintain a visible presence in the lobby while on shift.
Direct guests to the Front Desk or meeting rooms and help them locate other hotel areas, walking them to their destination when possible.
Call taxis or shuttles for guests as needed.
Assist with retrieving and loading guests’ luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Train new bell staff on hotel procedures and protocols.
Maintain a daily bell log for arrivals and departures.
Send a daily email containing information needed by the next shift.
Inventory tools of the trade, including radios, doorstops, and bell carts.