Seasonal Bellperson
About The Position
The Seasonal Bellperson (listed in the overview as Bell/Valet Attendant) delivers personalized guest service by building relationships with guests, anticipating their needs, and helping ensure guest satisfaction. The role assists guests with luggage, directions, transportation, reservations, and deliveries, while maintaining the bell area and equipment. It also includes supervising and training bell staff, coordinating with other hotel departments, and communicating important information across shifts. The position requires flexible availability, including nights, weekends, and holidays during busy periods and high-profile events.
Requirements
- Must have a valid driver's license and be at least 21 years old.
- Previous luxury hotel experience is required.
- Must be able to stand for the entire scheduled shift and stand and/or walk for extended periods.
- Customer-service orientation, ability to multitask, attention to detail, and strong organizational skills.
- Ability to communicate effectively with associates and guests in person or via cellular telephone/radio.
- Knowledge of the surrounding area and its attractions.
- Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
- Strong customer-service skills, a friendly and approachable demeanor, problem-solving ability, and attention to detail.
- Ability to engage guests at all levels and provide warm, engaging, personalized service.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
- Ability to report to work on time and when scheduled.
- Must meet appearance standards and maintain a high level of personal hygiene.
- Clear, concise written and verbal communication skills; must be comfortable speaking with guests and communicate clearly and pleasantly in English with guests, management, and coworkers.
Responsibilities
- Maintain bell carts through cleaning and routine maintenance, working with Engineering when needed.
- Use friendly and appropriate expressions when engaging with guests.
- Supervise bell staff and ensure they perform their duties efficiently.
- Assist guests with restaurant and limousine reservations.
- Ensure parcels, mail, and special deliveries are delivered to guestrooms.
- Keep the bell storage closet clean and tidy.
- Follow up on guest complaints to ensure problems are resolved.
- Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
- Use bell carts effectively and cautiously.
- Maintain a presence in the lobby while on shift.
- Direct guests to the Front Desk or meeting rooms.
- Call taxis and/or shuttles for guests as needed.
- Assist with retrieving and loading guest luggage.
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
- Engage in conversation with guests.
- Help guests locate hotel areas and walk them to their destinations when possible.
- Train new bell staff in hotel procedures and protocols.
- Maintain a daily bell log for arrivals and departures.
- Send a daily email with information needed by the next shift.
- Inventory tools of the trade, including radios, door stops, and bell carts.
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What This Job Offers
Education Level
No Education Listed
