Bellperson
About The Position
The Bellperson/Shuttle Driver is responsible for being the most outgoing and welcoming associate as guests arrive and depart the hotel. This role requires maintaining an impeccable grooming appearance and work uniform, assisting guests with luggage, and driving guests. The associate will stay posted at the front entrance to greet guests, must be able to stand for long periods, and provide a minimum Four-diamond level service. Other duties include supporting the guest services team, answering guest questions, providing directions and facility information, reporting safety hazards, knowing safety and emergency procedures, adhering to department and attendance policies, and attending required meetings.
Requirements
- Previous valet experience and a valid driver’s license is required
- Excellent Communication skills- both verbal and written required
- Excellent organization and time management skills
- Good interpersonal skills required
- Excellent listening skills required
- The ability to work well as a team as well as individually at times
- Ability to read, speak, write, and understand English
- Ability to multi-task in a high paced environment
- Must be adaptable and flexible to change
- Ability to work a flexible schedule and must be able to work weekends and holidays
- To remain calm and professional at all times
- Ability to work under varying weather conditions
- Be able to make quick decisions and possess good judgment
- Ability to drive both automatic and manual transmission vehicles
Nice To Haves
- Previous customer service experience in a high-volume setting is preferred but not necessary
- Clean driving record is preferred
Responsibilities
- Be the most outgoing and welcoming associate as guests arrive and depart the hotel/Shuttle Driver
- Maintain an impeccable grooming appearance and work uniform
- Assist guests with luggage and drive guests
- Stay posted at the front entrance to greet guests
- Provide a minimum Four-diamond level service to each and every guest
- Support all of the guest services team and assist guests with any questions they may have
- Respond to all guests for assistance, directions, and facilities information
- Report all safety hazards and suspicious person
- Know all safety and emergency procedures and your role in assisting during these times
- Adhere to strict department and attendance policies
- Attend all required meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
