Bellperson

Resorts World NYC • Miami, FL

3d • Onsite

About The Position

Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting luggage. Acquaints each guest with room and features. Retrieves guest items from cars, buses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items throughout the hotel to the designated room. Navigates bell cart through public areas, guest room corridors and to elevators. Escorts guests to accommodations, visually inspects room and telephone and reports deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Monitors complete control of bell carts & concierge phones at all times. Organizes and stores luggage as necessary in a designated area. Keeps control of motor lobby check-in/check-outs. Greets all guests immediately with a friendly and sincere welcome. Remains calm and attentive especially during heavy hotel activity. Must be knowledgeable of restaurants, tourist attractions and available tours for our guests. Must have a good working relationship with restaurants and other hotel staff members. Answers the Bell desk phone and provides information as needed. Ability to effectively communicate via telephone with guests. Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner. Delivers morning newspaper, express checkout packets, mail, packages, faxes, etc. to specific guest rooms. Maintains and posts hotel reader boards and public area signage. Cleans and polishes carts and other equipment used in the department. Retrieves and inputs data from a computer terminal in an accurate, error-free manner. Cleans and polishes carts and other equipment used in the department. Reads and matches luggage tags, writes claim tickets and detaches portion to give to the guest. Other duties may be assigned.

Requirements

• High school diploma or equivalent required.
• Must be able to effectively communicate in English.
• Must be able to lift, push, pull and / or carry 100lbs or more.
• Must be able to transport luggage / packages over an 8 hour shift.
• Must possess the ability to remain calm in a stressful or fast paced environment.
• Must be computer literate.

Nice To Haves

• Prior guest services or other hospitality experience preferred.
• Bilingual preferred.
• Knowledge of local attractions and restaurants (Florida – Miami Area).

Responsibilities

• Retrieves guest items from cars, buses, vans and carts.
• Transports luggage and packages throughout the hotel to the designated room.
• Escorts guests to accommodations, visually inspects room and telephone and reports deficiencies such as towels to housekeeping immediately.
• Points out room features and directory for reference.
• Listens and responds to guest inquiries using a positive, clear speaking voice.
• Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Monitors complete control of bell carts & concierge phones at all times.
• Organizes and stores luggage as necessary in a designated area.
• Keeps control of motor lobby check-in/check-outs.
• Greets all guests immediately with a friendly and sincere welcome.
• Remains calm and attentive especially during heavy hotel activity.
• Answers the Bell desk phone and provides information as needed.
• Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.
• Delivers morning newspaper, express checkout packets, mail, packages, faxes, etc. to specific guest rooms.
• Maintains and posts hotel reader boards and public area signage.
• Cleans and polishes carts and other equipment used in the department.
• Retrieves and inputs data from a computer terminal in an accurate, error-free manner.
• Reads and matches luggage tags, writes claim tickets and detaches portion to give to the guest.

Benefits

• Assimilation into the Hilton Family Blue Energy culture through understanding, supporting and participating in all elements of Blue Energy.
• Demonstrate working knowledge of the service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED