Bellperson

Horseshoe Bay Resort•New Orleans, LA

3d•Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright! About the Role We are seeking a passionate and dedicated Bell Attendant to join our exceptional team. In this role, you will play a vital part in delivering personalized service, upholding our commitment to excellence, and creating unforgettable moments for our guests. Whether engaging with guests, ensuring seamless operations, or contributing to our unique atmosphere, your role will be integral to our success!

Requirements

A passion for hospitality and creating extraordinary guest experiences
Strong interpersonal and communication skills

Responsibilities

The primary duties of the Bell Attendant are to help with the check-in/check-out processes and to accommodate guests during their stay in an attentive, courteous, and efficient manner.
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with our company standards and regulations to encourage safe and efficient hotel operations.
Greet guests in a pleasant manner.
Load and unload luggage carts.
Escort guests to rooms.
Check/store luggage for arrivals and departures with luggage tags.
Deliver messages to meeting rooms.
Deliver flowers and packages to guest rooms.
Complete room changes.
Maintain current listing of local and area attractions, special events and activities.
Maintain list of local transportation guides, churches, sports arenas, etc.
Assist houseperson with guest requests.
Ensure lobby reader board is correct.
Provide information, maps and directions as required.
Open doors.