Bellman

KW Property Management Careers•North Miami Beach, FL

1d•Onsite

About The Position

Provide a professional and competent image in order to provide residents and guests with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the residents, Front Office personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.

Requirements

Minimum six months related experience and/or training.
Must be able to lift up to 50lbs.
The position requires standing, walking, bending, kneeling, stooping, and crouching throughout the shift.
Bi-lingual English/Spanish may be required at some properties.
Ability to detect auditory and/or visual emergency alarms.
Familiarity with using computer software to perform various tasks.
Demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.

Nice To Haves

Experienced in the hospitality industry.

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Assist guests by taking luggage to the curb to meet their transportation.
Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
Polish and clean bell carts.
Check and secure guests' luggage until departure.
Provide other assistance to guests as necessary to ensure the highest quality of service.
Quickly respond to guest requests in a timely and friendly matter.
Follow procedures for entering and leaving guest rooms.