STAFF - BELLHOP

Century Casinos Inc•New Cumberland, WV

2d•Onsite

About The Position

Welcomes all guests to the casino and assists guests with luggage to and from their vehicles as well as to their hotel room. Informs guests of the hotel’s facilities and hours of operation when assisting them to their room. Issues luggage claim tags and stores luggage in the bell closet when necessary. Responds to guest inquiries and directs guests around the hotel. Explains the proper use of the keys system and ensures the guests' satisfaction with their room. Accurately gives directions, information, and recommendations. Ensures organization and cleanliness of all work areas. Complies with all reasonable requests made by management. The ability to work in a fast-paced environment and stressful situations. All other duties as assigned.

Requirements

Excellent communication skills
Polite demeanor
Neat appearance at all times
Ability to read and write to ensure proper and accurate luggage claim tickets
Ability to work with others as a team in an efficient manner
Available to work all shifts
At least 18 years old
Ability to pass a background investigation
Ability to obtain and maintain a WV Racing License

Responsibilities

Greets all guests of the hotel/casino.
Assists guests with luggage, to and from vehicles as well as to and from hotel rooms.
When assisting guests to room, informs guest of the hotel’s facilities and hours of operation.
Issues luggage claim tag and stores luggage in bell closet when necessary.
Responds to guest inquiries and directs guests around the hotel.
Explains proper use of keys system and ensures the guests' satisfaction with their room.
Accurately gives directions, information, and recommendations.
Ensures organization and cleanliness of all work areas.
Complies with all reasonable requests made by management.
The ability to work in a fast –paced environment and stressful situations.
All other duties as assigned.