Bell Valet Services ("Servicios de Maletero/a y Valet")

Hotel Theodore•Seattle, WA

53d•$22 - $22•Onsite

About The Position

Greet and welcome arriving guests and assist arriving and departing guests with luggage. Escort guests to and from rooms, explain safety features, provide information about hotel services and nearby attractions, store luggage, call taxis, and support guest vehicle parking and retrieval. The role also includes preparing and maintaining tour and delivery paperwork, supervising group baggage transfers and amenity deliveries, completing daily paperwork, maintaining the check-in station, transporting supplies for other departments, and keeping the valet stand, driveway, bell closet, and bell carts clean and organized. Staff must follow hotel policies, safety procedures, traffic laws, and grooming standards, contribute to a positive work environment, and perform other duties assigned by managers or supervisors. The position works both indoors and outdoors in a moderately controlled hotel environment. It requires standing and mobile activity for periods of up to four hours, lifting up to 45 pounds, pushing or pulling carts and equipment weighing up to 250 pounds, and performing varied physical movements. Employees may be required to work varying schedules according to hotel business needs and attend scheduled training sessions and meetings. A high school education or equivalent is required. Prior hospitality experience is preferred. A valid driver’s license and compliance with the company’s vehicle insurance requirements are necessary. Operating guest shuttles requires a minimum age of 25; operating a personal or company vehicle for other purposes requires a minimum age of 21. Drivers must have at least three years of full-time verifiable experience with a similar type of vehicle and meet the stated drug/alcohol testing and driving-record criteria. The role requires strong customer service, communication, organizational, computer, and basic computational skills, as well as familiarity with Windows OS, MS Office, PMS, PBX, key systems, and POS.

Requirements

High school diploma or equivalent education.
Valid driver’s license and satisfaction of company insurance requirements for operating motorized or electric vehicles.
At least 25 years of age to operate a shuttle or drive guests; at least 21 years of age to operate a personal or company vehicle for purposes other than shuttle driving.
At least three years of full-time verifiable experience driving a similar type of vehicle.
Meet the specified drug and alcohol testing and driving-record requirements, including restrictions on moving violations, speeding, DUI convictions, and other listed serious driving offenses.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills and excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to work independently and take initiative.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
Regular attendance and participation in scheduled training sessions and meetings.

Nice To Haves

Prior hospitality experience.

Responsibilities

Greet and welcome arriving guests.
Escort guests to and from their rooms and assist with luggage.
Inform guests about safety features and, when time permits, promote hotel outlets.
Provide information about hotel services and facilities, points of interest, and entertainment attractions.
Store guest luggage upon request and assist with loading and unloading luggage from automobiles.
Call taxis for guests upon request.
Prepare and maintain tour and delivery paperwork and complete daily paperwork.
Supervise group baggage transfers and amenity deliveries to ensure proper handling and completion.
Maintain the appearance, organization, and operational effectiveness of the check-in station.
Assist other departments with transporting boxes and supplies.
Promote a positive working environment and follow employee handbook guidelines and procedures.
Maintain the cleanliness of the valet stand, driveway and surrounding areas, bell closet, and bell carts.
Safely operate guest vehicles between the valet area and designated parking area, and return vehicles for guest pickup as needed.
Obey traffic laws while operating vehicles.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other duties as requested by supervisors or managers.