Bell & Valet Attendant - [FTS] Dollywood's DreamMore Resort & Spa - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

13d•Onsite

About The Position

The Bell & Valet Attendant is responsible for assisting guests with a variety of needs during their stay, providing optimal standards of service and hospitality by anticipating and fulfilling all guests' needs in relation to transportation operations.

Requirements

Must be at least 18 years or age or older.
Requires basic employment skills in clerical, service, or manual areas.
Customer Service experience required.
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check.
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
Must be self-motivated and disciplined.
Must be able to prioritize and complete work assignments on a timely basis.
Must maintain strict confidentiality and judgment regarding privileged information.
Must be committed to continuous improvement.
Must have professional appearance with good personal hygiene.
Must promote and support a “team” work environment by cooperating and helping co-workers.
Must be able to be productive in a fast-paced environment.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
Able to comprehend instructions and retain information.
Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
Able to be flexible to handle frequent changes in priorities.
Able to add, subtract, multiply and divide with accuracy.
Able to communicate effectively with Guests and Hosts using approved communication methods.
Able to transport luggage and other items.
Able to drive guest vehicles and company shuttles.

Nice To Haves

Basic computer knowledge and usage preferred.

Responsibilities

Greets all guests in an upbeat and positive manner, using guests’ name when possible and recognizing VIP guests.
Opens car doors for guests arriving and/or departing, assists guests stepping in and out of their vehicle and with their luggage or bags.
Opens front doors for all arriving and departing individuals and greets appropriately.
Assists guests with luggage and familiarizes them with their room and the conference center.
Personalizes each guest interaction while providing directions or assistance to in-house guests.
Delivers all messages, packages and amenities promptly and accurately.
Maintains an orderly and clean luggage storage room, lobby and front entrance.
Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have.
Acquires all necessary arrival and departure information from the Front Desk.
Safely parks and retrieves guest cars and ensures key security standards are followed.
Communicates check in venue and hotel information to guests.
Be knowledgeable of park information.
Provides guests with transportation to local areas as requested.
Assists guests with luggage and baggage handling.
Maintains safety conditions at all times and observe areas of responsibility for safety hazards.
Reports any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately.