Bell Service Associate

Casino Del Sol•Tucson, AZ

About The Position

The Bell Services Associate welcomes hotel guests and facilitates their arrival and departure, supporting the Front Desk and Concierge as needed. The role provides guest assistance and information, promotes resort amenities and other Enterprise profit centers, and helps maintain a pleasant, safe, and orderly guest environment. Work is performed indoors and outdoors year-round and in all weather conditions, including in a smoking environment and areas with loud noise.

Requirements

Knowledge of Tucson and nearby city streets, attractions, and services.
Knowledge of departmental and Enterprise internal controls, policies, and procedures.
Knowledge of guest service principles and practices.
Knowledge of multiline telephones, two-way radios, and standard office equipment such as photocopiers and fax machines.
Good telephone and basic clerical skills.
Good communication, interpersonal, analytical, organizational, and time-management skills.
Ability to work in a fast-paced environment and cheerfully handle stress.
Ability to multitask, think quickly, solve problems, and make sound decisions.
Ability to read, write, and complete necessary paperwork.
Ability to lift and move items weighing 70 pounds or more regularly, with or without reasonable accommodation.
Ability to maintain physical stamina in a fast-paced environment and stand and walk for long periods in a loud environment.
Ability to work indoors and outdoors regardless of weather conditions and in a smoking environment.
Must be in good physical condition to perform the job duties, including lifting and moving items weighing 70 pounds or more, with or without reasonable accommodation.
Must possess or obtain valid CPR certification within three months of employment.
Must be able to work any shift, weekends, holidays, special events, and overtime as needed.
Must have U.S. employment eligibility.
Must be able to obtain, maintain, and retain a valid non-gaming license.

Nice To Haves

One year of bell attendant or other guest service experience in an Indian gaming or hotel environment.
Bilingual in English and Spanish.
Valid Arizona Driver’s License and a clean driving record.

Responsibilities

Open doors, greet guests, and carry their bags into the hotel to provide a friendly, efficient, and engaging arrival experience.
Assist guests with luggage, escort them to and from their rooms, promote resort amenities, and explain safety features.
Give guests directions and important hotel information, and offer tours of guest areas when requested.
Report equipment and service deficiencies to the appropriate areas when discovered.
Make deliveries, retrieve guest laundry, run errands to guest rooms, and perform other guest services such as storing luggage or holding packages.
Hail taxicabs and shuttles and assist with luggage to support a friendly, efficient, and engaging departure experience.
Assist the Concierge with arranging transportation as needed.
Promote Enterprise profit centers by recommending guest activities, on-property restaurants, concerts, and spa treatments; support other areas such as the Concierge.
Resolve complaints pleasantly and calmly, referring difficult complaints to a supervisor.
Alert management to potential problems and recommend ways to improve productivity, reduce costs, and improve guest service.
Watch for suspicious activity.
Keep the work area tidy by sweeping and removing trash.
Maintain a neat, clean, and well-groomed appearance and good personal hygiene.
Act as a goodwill ambassador for the Enterprise inside and outside the workplace.
Perform other job-related duties as assigned.