Bell Service Associate

Casino Del Sol•Tucson, AZ

About The Position

The Bell Services Associate welcomes hotel guests and facilitates their arrival and departure, while supporting the Front Desk and Concierge as needed. The role provides friendly, efficient, and engaging guest service by assisting with luggage, escorting guests to and from rooms, explaining resort amenities and safety features, answering questions, and offering guest-area tours when requested. The associate also handles deliveries, laundry retrieval, errands, luggage and package storage, and transportation assistance. This position promotes the Enterprise’s profit centers and resort offerings, reports service or equipment deficiencies, responds to guest complaints, alerts management to potential problems, and watches for suspicious activity. Work is performed indoors and outdoors year-round in all weather conditions, including in a smoking environment. The associate must maintain a neat and professional appearance and help keep work areas tidy.

Requirements

Be in good physical condition and able to lift and move items weighing 70 pounds or more regularly, with or without reasonable accommodation.
Possess valid CPR certification or obtain it within three months of employment.
Be able to work any shift, weekends, holidays, special events, and overtime as needed.
Have employment eligibility in the United States.
Be able to obtain, maintain, and retain a valid non-gaming license.
Know Tucson and nearby city streets, attractions, and services.
Know departmental and Enterprise internal controls, policies, and procedures, and guest-service principles and practices.
Have knowledge of multiline telephones, two-way radios, and standard office equipment such as photocopiers and fax machines.
Have good telephone and basic clerical skills.
Have good communication, interpersonal, analytical, organizational, and time-management skills.
Be able to work in a fast-paced environment and handle stress cheerfully.
Be able to multitask, think quickly, solve problems, and make sound decisions.
Be able to read, write, and complete necessary paperwork.
Have the physical stamina to work in a fast-paced environment, stand and walk for long periods, and work in a loud-noise environment.
Be able to work indoors and outdoors regardless of weather conditions and in a smoking environment.

Nice To Haves

One year of bell attendant or other guest-service experience in an Indian gaming or hotel environment.
Bilingual ability in English and Spanish.
A valid Arizona Driver’s License and a clean driving record.

Responsibilities

Open doors, greet guests, and carry bags into the hotel to provide a friendly, efficient, and engaging arrival experience.
Assist guests with luggage, escort them to and from rooms, promote resort amenities, and explain safety features.
Give directions and information about the hotel and offer tours of guest areas when requested.
Report equipment and service deficiencies to the appropriate areas upon discovery.
Make deliveries, retrieve guest laundry, and run miscellaneous errands to guest rooms.
Provide guest services such as storing luggage and holding packages.
Hail taxicabs and shuttles, assist with luggage during departures, and help the Concierge arrange transportation as needed.
Promote Enterprise profit centers and recommend guest activities, on-property restaurants, concerts, and spa treatments.
Resolve complaints pleasantly and calmly, referring difficult complaints to a supervisor.
Alert management to potential problems and recommend ways to improve productivity, reduce costs, and improve guest service.
Watch for suspicious activity.
Keep the work area tidy by sweeping and removing trash.
Maintain a neat, clean, well-groomed appearance and good personal hygiene.
Act as a goodwill ambassador for the Enterprise inside and outside the workplace.
Perform other job-related duties as assigned.