Bell Person

Loews Hotels & Co•Rosemont, IL

2d•Onsite

About The Position

Loews Chicago O’Hare Hotel is seeking a friendly and energetic Bell Person dedicated to enhancing our guest experience through exceptional service and support. A successful candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. The Bell Person will welcome and assist arriving and departing guests with professionalism and courtesy, safely handle and transport luggage, baggage, and packages, and securely store luggage while awaiting transfer. They will also provide detailed information about room types, amenities, and hotel facilities, address guest inquiries, communicate hotel emergency procedures, and offer information about the hotel and local attractions. Additionally, they will transport guests safely to and from property areas, build positive relationships with all hotel departments, remain vigilant at their post ensuring guest safety, and ensure cleanliness and proper condition of all equipment and work areas.

Requirements

High school diploma or equivalent work experience preferred.
Previous experience in a hospitality or customer service role preferred.
Ability to lift items more than 75lbs, such as luggage.
Experience in a hotel or resort environment preferred.

Nice To Haves

Approachability with a warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
Commitment to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
Skilled communicator capable of engaging with guests and team members with clarity and professionalism.
Proactive with the ability to handle various tasks and adjust to changing situations.
Veterans and military spouses are encouraged to apply.

Responsibilities

Welcome and assist arriving and departing guests with professionalism and courtesy.
Safely handle and transport luggage, baggage, and packages.
Securely store luggage while awaiting transfer.
Provide detailed information about room types, amenities, and hotel facilities to guests and addresses guest inquiries.
Communicate hotel emergency procedures as needed.
Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Transport guests safely to and from property areas.
Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping.
Remain vigilant at your post when not assisting guests, ensuring guest safety and notify Security if necessary.
Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
Perform other assigned duties as needed.