Bell Person

DRIFTWOOD HOSPITALITY MANAGEMENT • Saratoga Springs, NY

4d • Onsite

About The Position

Responsible for all guest service functions including being responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Requirements

• Responsible for all guest service functions including being responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.
• The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Open & close vehicle doors for guests.
• Check guest luggage for both day and overnight visits.
• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.
• Assist guests with storing and retrieving their luggage from the vehicle.
• Maintain and clean the designated lobby station and baggage room.
• Stand by ready to assist guests, greeting and welcoming guests to the hotel.
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.
• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Adhering to hotel taxi stand requirement and agreements.
• Adheres to all company policies and procedures.
• Perform any related duties as requested by supervisor/manager.

Responsibilities

• Open & close vehicle doors for guests.
• Check guest luggage for both day and overnight visits.
• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.
• Assist guests with storing and retrieving their luggage from the vehicle.
• Maintain and clean the designated lobby station and baggage room.
• Stand by ready to assist guests, greeting and welcoming guests to the hotel.
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.
• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.
• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Adhering to hotel taxi stand requirement and agreements.
• Adheres to all company policies and procedures.
• Perform any related duties as requested by supervisor/manager.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed