Bell Person

Spire HospitalityBurbank, CA
$17Onsite

About The Position

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.

Requirements

  • Ability to understand and follow written and/or verbally in English.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in hands to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
  • Complies with health and safety rules, regulations and procedures to maintain a safe environment.
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
  • Valid, current driver’s license.
  • A DMV report is run on candidate to determine employment eligibility.
  • No prior experience required.

Nice To Haves

  • Prior guest service or other hospitality experience preferred.
  • Additional language ability preferred.

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome.
  • Remain calm and attentive, especially during heavy hotel activity and emergencies.
  • Retrieve guest items from cars, buses, vans and carts.
  • Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room.
  • Navigate bell cart through public areas, guest room corridors and to elevators.
  • Read and match luggage tags, write claim tickets and detach portion to give to guest.
  • Organize and store luggage as necessary in a designated area.
  • Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately.
  • Point out room features and directory for reference.
  • Listen and respond to guest inquiries using a positive, clear speaking voice.
  • Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
  • Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
  • Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
  • Clean and polish carts and other equipment used in the department.
  • Answer the Bell Desk phone and provide information as needed.
  • Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Benefits

  • Compensation: $17.00/hour + tips
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