Bell Person (Part Time)
About The Position
The Bell Person is the first point of contact for hotel guests and helps create a seamless, memorable arrival and departure experience. The role involves providing courteous, professional guest assistance; handling and transporting luggage; sharing information about hotel amenities and local attractions; transporting guests around the property; and coordinating with hotel departments. The Bell Person also remains attentive to guest safety, maintains equipment and work areas, attends required training and meetings, and may work varying schedules to reflect business needs.
Requirements
- High school diploma or equivalent work experience preferred.
- Strong verbal communication skills.
- Ability to lift items weighing more than 75 pounds.
Nice To Haves
- Previous experience in a hospitality or customer service role preferred.
- Experience in a hotel or resort environment preferred.
Responsibilities
- Welcome and assist arriving and departing guests professionally and courteously.
- Safely handle and transport luggage, baggage, and packages.
- Securely store luggage while it awaits transfer.
- Provide information about room types, amenities, and hotel facilities, and respond to guest inquiries.
- Communicate hotel emergency procedures as needed.
- Provide information about the hotel and local attractions, including directions, and promote hotel facilities, food and beverage outlets, and recreational programs.
- Transport guests safely to and from areas of the property.
- Build positive working relationships with Front Desk, Valet Parking, Concierge, Housekeeping, and other hotel departments.
- Remain vigilant at the assigned post when not assisting guests, help ensure guest safety, and notify Security if necessary.
- Maintain the cleanliness and proper condition of equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
- Maintain regular attendance in accordance with standards.
- Attend mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days, vacation, and holidays
- Paid bereavement and pet bereavement
- Training and development opportunities
- Career growth opportunities
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates, discounts, and other perks
- Uniforms provided with complimentary dry cleaning
- Discounted dry cleaning for non-uniformed Team Members
- On-site discounted garage parking
- Discounted MARTA transit pass program
- Complimentary meals in the Team Member Café while working
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
