Bell/Door Attendant

Montage Hotels & Resorts•New York City, NY

15d•$18 - $24

About The Position

At Montage, It’s All Because of YOU! Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Journey Welcome guests to the hotel and ensuring a pleasant arrival and departure Coordinate with Valet Parking vendor to handle guest's valet parking Maintain hotel's front drive, ensuring entrance is clear for all guests Answer questions and offer assistance, giving accurate information regarding, but not limited to, outlet hours, hotel services, and directions to local attractions or meeting space Facilitate hotel room orientations Deliver items to guest rooms as needed Deliver on guests' expectations and have the desire to create WOW moments Perform additional duties as assigned that may be outside the scope of duties, based on business needs About You You are passionate about providing exceptional service and creating memorable moments You have strong communication skills and the ability to collaborate in a team environment You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity

Requirements

One to two years of Customer Service experience
High School Diploma or equivalent required; Bachelor's Degree preferred
Standing and exerting well-paced mobility for up to 8 hours in length
Ability to bend, squat, and lift up to 60 pounds, including, but not limited to, luggage, guest items, and bags on a regular and continuing basis
Ability to push and pull carts weighing up to 250 pounds on a regular and continuing basis
must be able to bend, stoop, squat, and stretch to fulfill tasks

Nice To Haves

Luxury hotel experience is a plus
Prior Bellman and/or Doorman experience highly preferred

Responsibilities

Welcome guests to the hotel and ensuring a pleasant arrival and departure
Coordinate with Valet Parking vendor to handle guest's valet parking
Maintain hotel's front drive, ensuring entrance is clear for all guests
Answer questions and offer assistance, giving accurate information regarding, but not limited to, outlet hours, hotel services, and directions to local attractions or meeting space
Facilitate hotel room orientations
Deliver items to guest rooms as needed
Deliver on guests' expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs