Bell / Door Person

InterContinental The Clement Monterey • Monterey, CA

2h • Onsite

About The Position

InterContinental The Clement Monterey is seeking an enthusiastic, friendly, and hospitality-driven Bell Person / Door Person to join our Front Office team! If you enjoy creating memorable first impressions, assisting guests, and working in a fast-paced luxury hotel environment, we would love to meet you. As a Bell Person / Door Person, you will be one of the first points of contact for our guests and play an important role in delivering exceptional guest experiences from arrival to departure. Responsibilities include greeting guests, assisting with luggage, escorting guests throughout the property, providing local recommendations, directing traffic at the porte cochere, and supporting overall guest service operations.

Requirements

• High school diploma or equivalent preferred
• Previous guest service or hospitality experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and remain composed in a fast-paced environment
• Positive attitude and passion for hospitality
• Ability to stand and walk for extended periods
• Ability to lift a minimum of 50 lbs. and push/pull up to 200 lbs.
• Flexible availability, including holidays and weekends

Nice To Haves

• Prior hotel experience
• Bilingual or multilingual skills
• Emotional Intelligence Training

Responsibilities

• Greet guests and provide a warm, professional first impression
• Assist guests with luggage, transportation arrangements, and directions
• Escort guests to guest rooms and explain hotel features and amenities
• Deliver guest items, amenities, newspapers, and other requested items
• Maintain organization and flow at the porte cochere and hotel entrance
• Provide exceptional guest service and respond promptly to guest needs
• Promote hotel services, amenities, and local attractions
• Follow all hotel policies, safety procedures, and brand standards

Benefits

• Medical benefits
• 401(k)
• Travel discounts
• Associate recognition events
• Training and career development opportunities
• Educational assistance programs
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED