Bell Captain

Jamul•Jamul, CA

7d•Onsite

About The Position

The Bell Captain is responsible for performing all bell duties, including the timely, efficient, and professional pick-up and delivery of luggage. This role provides friendly, fast, and helpful guest service in line with AAA diamond program service standards. The Bell Captain also provides lead supervision and training to Line Level department positions, ensuring courteous and prompt attention to guest requests or complaints. This position requires greeting guests upon arrival and departure, parking and retrieving guest vehicles safely and efficiently, and performing drive-and-park assignments according to department policies. The Bell Captain must ensure prompt reporting of any incidents to the Transportation Supervisor, monitor and assist activities in all department-related areas to ensure customer satisfaction and operational needs are met, and act as interim during the Transportation Supervisor's absence. This role enthusiastically supports and promotes superior guest service, ensures service standards are followed by all team members, and addresses issues as they arise. The Bell Captain ensures operations are in accordance with established policies and procedures, provides guidance and daily supervision of staff, and supports and administers operational goals, monitoring achievements of performance and profit objectives. This position requires working outside in various weather conditions, with proper clothing provided. Basic proficiency with computers, including Microsoft Office Suite, report writing, editing Excel spreadsheets, and creating PowerPoint presentations and forms for department use, is necessary. The ability to communicate effectively with guests and all levels of team members is essential. Physical tasks include running across flat land and up/down stairs to park and retrieve cars quickly, reaching and grasping to retrieve keys, and driving all types of cars. High attention to detail regarding service delivery is expected. Other tasks and responsibilities may be assigned as needed.

Requirements

Must have a valid California State driver’s license.
Basic proficiency with computers including Microsoft office suite, report writing, editing of excel spreadsheets, creating power points, and forms for department use.
Ability to communicate effectively with guests as well as all levels of team members.
Performed various physical tasks that include running across flat land, up and down stairs to park and retrieving cars in as little amount of time as possible.
Must be able to reach and grasp to retrieve keys for guests' vehicles.
Will be driving cars of all types.
Exemplify high attention to detail regarding the level of service delivery.
Must be at least 18 years of age.
Valid California vehicle operator's license and no traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years.
Obtain and maintain a gaming license with gaming commission.

Nice To Haves

Preferred High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Preferred Minimum of one (1) year Valet/Bell Attendant experience and increasing level of responsibilities.
Preferred ability to safely operate passenger vehicles with standard and automatic transmissions.

Responsibilities

Perform all bell duties that include the pick-up and delivery of luggage in a timely, efficient, and professional manner.
Provide friendly, fast, and helpful guest service in line with AAA diamond program service standards.
Provides lead supervision and training to Line Level department positions.
Ensures courteous and prompt attention to guest requests or complaints.
Greetings guest while arriving and departing.
Parks guest vehicles in specified areas in an efficient and safe manner as needed.
Retrieves guest vehicles from specified areas in an efficient and safe manner as needed.
Performs drive-and-park assignments per department policies and procedures.
Ensure prompt reporting of any incidents to Transportation Supervisor.
Monitors and assists activities in all department related areas including but not limited to shuttle VIP and private groups to ensure customer satisfaction and operational needs are met in a timely and correct manner.
Acts as interim during Transportation Supervisor absence.
Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
Ensures service standards are followed by all team members and addresses issues as they arise.
Ensure operations are in accordance with established policies and procedures.
Provided guidance and daily supervision of staff in the department.
Supports and administers operational goals and monitors achievements of performance and profit objectives.
Responsible for staff development and assistance with training.
Responsible for rewards and recognition program to maximize team member engagement.
Evaluates team members within the department and delivers constructive feedback to team members regarding performance.