Bell Captain

Spire Hospitality•Burbank, CA

6d•Onsite

About The Position

The Bell Captain is responsible for training bell persons and van drivers, inspecting vans for cleanliness and safety, scheduling bell persons to ensure adequate coverage, and ensuring all VIPs are personally greeted and escorted to their guest rooms. This role also involves attending meetings, periodically inventorying equipment and supplies, maintaining brochure racks, and performing other reasonable tasks as designated by the Front Office Manager. Additionally, the Bell Captain will pick up and deliver guest laundry, deliver newspapers, mail, and packages, and clean department equipment. The role also includes answering the Bell Desk phone and assisting with door person or valet duties when necessary.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
Valid, current class B driver’s license.
Prior guest service or other hospitality experience required.

Nice To Haves

Additional language ability preferred.

Responsibilities

Train all bell persons and van drivers
Inspect van on a daily basis for cleanliness and safety
Schedule bell persons to insure adequate coverage
Ensure all VIP’s are personally greeted and escorted to their guest rooms
Attend meetings as designated
Periodically inventory all equipment and supplies to ensure adequate quantities
Maintain rack brochure with adequate levels
Perform any reasonable task deemed necessary by the Front Office Manager
Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
Clean and polish carts and other equipment used in the department.
Answer the Bell Desk phone and provide information as needed.
Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.