Bell Captain

Jamul Casino•Jamul, CA

7d•Onsite

About The Position

The Bell Captain is responsible for performing all bell duties, including the timely, efficient, and professional pick-up and delivery of luggage. This role provides friendly, fast, and helpful guest service in line with AAA diamond program service standards. The Bell Captain also provides lead supervision and training to Line Level department positions, ensures courteous and prompt attention to guest requests or complaints, and greets guests upon arrival and departure. This position requires the ability to work outside in various weather conditions and involves driving guest vehicles. Additionally, the Bell Captain must possess basic computer proficiency, including Microsoft Office Suite, for tasks such as report writing, editing spreadsheets, creating presentations, and developing department forms. The role also involves staff development, training, managing rewards and recognition programs, and evaluating team members' performance.

Requirements

Must have a valid California State driver’s license.
Basic proficiency with computers including Microsoft office suite, report writing, editing of excel spreadsheets, creating power points, and forms for department use.
Ability to communicate effectively with guests as well as all levels of team members.
Performed various physical tasks that include running across flat land, up and down stairs to park and retrieving cars in as little amount of time as possible.
Must be able to reach and grasp to retrieve keys for guests' vehicles.
Will be driving cars of all types.
Exemplify high attention to detail regarding the level of service delivery.
Must be at least 18 years of age.
Valid California vehicle operator's license and no traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years.
Obtain and maintain a gaming license with gaming commission.

Nice To Haves

Preferred High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Preferred Minimum of one (1) year Valet/Bell Attendant experience and increasing level of responsibilities.
Preferred ability to safely operate passenger vehicles with standard and automatic transmissions.

Responsibilities

Perform all bell duties including pick-up and delivery of luggage in a timely, efficient, and professional manner.
Provide friendly, fast, and helpful guest service in line with AAA diamond program service standards.
Provide lead supervision and training to Line Level department positions.
Ensure courteous and prompt attention to guest requests or complaints.
Greet guests while arriving and departing.
Park guest vehicles in specified areas in an efficient and safe manner as needed.
Retrieve guest vehicles from specified areas in an efficient and safe manner as needed.
Perform drive-and-park assignments per department policies and procedures.
Ensure prompt reporting of any incidents to Transportation Supervisor.
Monitor and assist activities in all department related areas including but not limited to shuttle VIP and private groups to ensure customer satisfaction and operational needs are met in a timely and correct manner.
Act as interim during Transportation Supervisor absence.
Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.
Ensure service standards are followed by all team members and address issues as they arise.
Ensure operations are in accordance with established policies and procedures.
Provide guidance and daily supervision of staff in the department.
Support and administer operational goals and monitor achievements of performance and profit objectives.
Responsible for staff development and assistance with training.
Responsible for rewards and recognition program to maximize team member engagement.
Evaluate team members within the department and deliver constructive feedback to team members regarding performance.