Bell Captain

Pyramid Global Hospitality•Chatham, MA

1d•Onsite

About The Position

The role of Bell Valet Captain is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn’s Service Standards. The responsibilities include but are not limited to: Ensure that Leading Hotel Quality Assurance, Forbes, AAA, and CBI’s policies and procedures are properly understood and followed through amongst the staff Ensure proper training for the Bell and Valet staff by coaching and monitoring progress Handle guest complaints and comments relating to the department tactfully Ensure that the Service Standards are continuously refreshed, maintained and used effectively Cooperate and coordinate teamwork with other departments Create and maintain scheduling for proper staff coverage Monitor and track guest arrivals and departures Ensure the use of the guest’s names by the Bell and Valet staff by using training techniques Work alongside the staff to ensure quality service for guests Guest vehicle cleanliness and maintenance program is responsibility of Bell Captains on a daily basis Perform any other reasonable duties as required by the Front Office Manager Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff

Requirements

Minimum of 1 year supervisory experience.
Previous Front Desk or Guest Services experience preferred.
Superior customer service skills.
Demonstrated leadership skills.
Ability to multi-task.
Strong attention to detail and organization.
Excellent computer skills.
Ability to work closely and cohesively with other department managers.
Able to stand, walk, and move quickly as needed for an entire shift.
Must be able to lift up to 50lbs of luggage.
Flexible with schedules.

Nice To Haves

Previous Front Desk or Guest Services experience

Responsibilities

Manage arrivals, rooming, and departures.
Provide guidance and direction to Bell and Valet staff during shifts.
Ensure adherence to Leading Hotel Quality Assurance, Forbes, AAA, and CBI's policies and procedures.
Provide training for Bell and Valet staff through coaching and monitoring.
Handle guest complaints and comments tactfully.
Ensure Service Standards are refreshed, maintained, and used effectively.
Cooperate and coordinate teamwork with other departments.
Create and maintain scheduling for proper staff coverage.
Monitor and track guest arrivals and departures.
Ensure the use of guest names by Bell and Valet staff.
Work alongside staff to ensure quality service for guests.
Oversee guest vehicle cleanliness and maintenance program.
Perform other reasonable duties as required by the Front Office Manager.
Ensure and maintain high standards of personal hygiene, behavior, and grooming among staff.