Bell Captain

AccorHotel • Calgary, AB

1d • Onsite

About The Position

Lead the team that creates unforgettable first and last impressions, delivering exceptional service that sets the tone for every guest's experience. As a Bell Captain, you'll inspire colleagues, oversee daily operations, and ensure every arrival, departure, and interaction reflects the highest standards of luxury hospitality.

Requirements

• Must provide a Drivers Abstract and a valid Class 5 Driver’s License, with strong driving abilities with various vehicle types & the ability to drive standard transmissions
• Proven leadership skills with the ability to coach, motivate, and develop high-performing teams
• Strong communication, interpersonal, problem-solving, and organizational skills, with the ability to thrive in a fast-paced environment
• Passion for delivering exceptional guest experiences and luxury hospitality service
• Sound judgment, initiative, and the ability to effectively manage multiple priorities and operational challenges
• Ability to meet the physical demands of the role, including lifting up to 50 lbs to transport guest luggage
• Flexibility to work a variety of shifts, including evenings, weekends, holidays, and special events
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Previous experience in Guest Services, Bell Services, Concierge, Front Office, or a related hospitality role preferred
• Minimum 2 years of supervisory experience in a luxury hotel, upscale hospitality environment, or similar guest service setting preferred
• First Aid/CPR certification and post-secondary education in Hospitality, Tourism, Business, or a related field are considered assets

Responsibilities

• Deliver exceptional luxury guest service, ensuring professional, personalized, and engaging interactions throughout the guest journey
• Supervise and support Guest Services colleagues on shift, providing leadership, coaching, performance feedback, and operational direction
• Coordinate daily Guest Services operations, including staffing deployment, break scheduling, and service coverage to ensure seamless guest experiences
• Oversee luggage handling, storage, transportation, and group baggage operations, ensuring accuracy, security, and efficiency
• Manage guest arrivals and departures, including vehicle-related services, valet coordination, and front entrance operations
• Support guest satisfaction and service recovery efforts by addressing concerns, coordinating resolutions, and maintaining strong interdepartmental communication
• Maintain departmental operations, including shift communications, operational reporting, gratuity administration, inventory management, and documentation
• Ensure the cleanliness, presentation, and operational readiness of guest-facing areas, equipment, and Guest Services workspaces
• Promote a safe and secure environment by adhering to hotel safety, security, and emergency response procedures while supporting departmental and hotel-wide initiatives

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees
• Company-matched pension plan, as well as RRSP & TFSA options
• Complimentary meal in staff cafeteria during shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree