Bell Captain

AccorHotel•Municipality of Jasper, AB

3d•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Bell Captain. As a Bell Captain with Fairmont Jasper Park Lodge, you’ll offer a smile and a helping hand to our Guests as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Requirements

Valid Alberta Class 4 Driver's license (or equivalent) and a clean driving record required
1 year guest service experience required
Minimum of one year of demonstrated leadership experience is required.
Excellent communication skills and organizational skills
Strong interpersonal and problem solving abilities, outgoing and ability to anticipate Guests' needs
Highly responsible, reliable, punctual and able to work flexible hours
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
Ability to focus attention on guest needs, and address guest concerns while remaining calm and courteous at all times
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards, including all safety policies
Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
Responsible for the training and development of the Guest Services team and overseeing Guest Services operations
Ensure all emails addressed to Bell Team answered and actioned and updated in the Log Book
Ensure Bell captain checklist is completed by the end of each shift
Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Guest service manger
Manage curb-side check in process to ensure all standards are followed
Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policies and standards.
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor