Bell Captain

Hilton Grand Vacations•Virginia Beach, VA

3d•Onsite

About The Position

Hilton Grand Vacations is in search of a Bell Captain, an individual with a friendly personality who enjoys being outdoors and has a sincere smile. The role involves helping guests with their luggage and sharing information about the resort's amenities. The Ocean Beach Club Resort and Oceanaire team are hiring for this position in Virginia Beach. This is a journey to success at a 536-room, Caribbean-inspired resort located steps from the Virginia Beach Boardwalk and close to the ocean. The resort features spacious studios and one- and two-bedroom suites with fully equipped kitchens, and four oceanfront pools with a cascading waterfall, offering a family-friendly environment for creating vacation memories.

Requirements

6 months of Face-to-Face customer service experience/Valid Driver's license.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move at a speed that is required to respond to work situations (e. g., run, walk, jog).

Nice To Haves

Supervisory, Hospitality Driver/Bell person experience

Responsibilities

Responsible for the daily Bell operations to ensure guest satisfaction; supervise all bell desk staff, activities; keeping up with the desk area! Ensure all luggage, letter, courier and message movements are tracked and accounted.
Monitors property in front entrance and guest arrivals.
Greet and assist every guest with a sincere welcome creating an unusually memorable arrival and departure experience. Know and use members names, preferences, and routines. Develop a personal connection with each member.
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
Delivers messages, express check-out folios, newspapers and other requested items.
Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services.
Responds promptly and accurately to general inquiries regarding hotel services and attractions.
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Ensuring that sufficient staffing is present to meet the daily business demands.
Reports any problems or unusual activities to management, being a Safety & Security advocate.
Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage.
Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports.
Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.
Maintains cleanliness of each guest vehicle by ensuring the vehicle is returned the way it was left.
Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations.
Maintain a high level of professional appearance, attitude and ethics in dealing both with guests, co-workers and subordinates.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Motivate staff and maintain a cohesive team.
Self-starting personality with an even disposition.