Bell Captain

Pyramid Global Hospitality

4d•Onsite

About The Position

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

Requirements

High school diploma or equivalent required; hospitality coursework or degree preferred.
Minimum 2 years of bell or guest services experience in a full-service or resort environment; prior supervisory or lead experience preferred.
Excellent guest service, communication, and leadership skills.
Ability to motivate and develop team members in a fast-paced environment.
Knowledge of local attractions, transportation options, and resort amenities.
Must possess a valid driver’s license and clean driving record.
Professional appearance and demeanor required.
Ability to work a flexible schedule including weekends, evenings, and holidays.
Other duties as assigned by Manager.

Responsibilities

Supervise the daily operations of the Bell and Valet teams to ensure exceptional guest service.
Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs.
Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner.
Monitor lobby activity to ensure prompt attention to all guests and efficient traffic flow.
Train, schedule, and coach Bell Attendants and Valet team members to uphold resort service standards.
Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas.
Assist in maintaining proper staffing levels and communicate operational needs to the Front Office Manager.
Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow-up and satisfaction.
Communicate effectively with the Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements.
Ensure team adherence to safety, uniform, and grooming standards.
Perform daily inspections of the porte cochère and vehicle staging areas to ensure a safe and welcoming environment.
Act as a working leader by assisting with bell and valet duties as needed during peak times.