Bell Captain

Hilton Grand Vacations • Virginia Beach, VA

7d • Onsite

About The Position

Hilton Grand Vacations is in search of Bell Captain, an individual with a
friendly personality, enjoys being outdoors; has a sincere smile; does the idea
of helping guests with their luggage while sharing with them all the fun
amenities to enjoy at our resort... join our team and WOW each guest.

Ocean Beach Club Resort and Oceanaire team are hiring Bell Captain in Virginia
Beach. Apply now to join our journey to success! Our 536 room,
Caribbean-inspired resorts sit just steps from the bustling Virginia Beach
Boardwalk and is a stone's throw away from the ocean featuring spacious and
well-appointed studios and one- and two-bedroom suites with fully equipped
kitchens. Guests can also enjoy one of four ocean front pools with a cascading
waterfall. This family-friendly resort offers plenty of ways to make vacation
memories.

What will I be doing?

Responsible for the daily Bell operations to ensure guest satisfaction;
supervise all bell desk staff, activities; keeping up with the desk area! Ensure
all luggage, letter, courier and message movements are tracked and accounted.
Monitors property in front entrance and guest arrivals.

Greet and assist every guest with a since welcome creating an unusually
memorable arrival and departure experience. Know and use members names,
preferences, and routines. Develop a personal connection with each member.
Provides instructions regarding the amenities of the room and property
services and activities provided for guests' use. Delivers messages, express
check-out folios, newspapers and other requested items.
Quickly answers Valet phone to arrange and confirm parking valet requests
from guests and makes appropriate arrangements for bell desk services.
Responds promptly and accurately to general inquiries regarding hotel
services and attractions.
Evaluate the staffing requirements and prepare work schedules weekly,
adhering to budget goals. Ensuring that sufficient staffing is present to
meet the daily business demands. Reports any problems or unusual activities
to management, being a Safety & Security advocate.
Operates vehicle using safe driving practices to ensure safe delivery of
vehicles to and from the parking garage. Tickets vehicle, writing guest name,
room number, car license, make/model, amount of charge and length of stay on
ticket. Follows established procedures for car control, including but not
limited to maintaining neat, accurate logs of keys and completing required
valet parking log sheets and reports. Retrieves information on guest vehicles
and claim checks using Valet desk computer system as needed. Maintains
cleanliness of each guest vehicle by ensuring the vehicle is returned the way
it was left.
Lead others in the department by mentoring, providing training that results
in staff that meets/exceeds guest expectations. Maintain a high level of
professional appearance, attitude and ethics in dealing both with guests,
co-workers and subordinates. Ability to establish and maintain effective
working relationships with associates, customers and patrons. Motivate staff
and maintain a cohesive team. Self-starting personality with an even
disposition.

Requirements

• 6 months of Face-to-Face customer service experience/Valid Driver's license
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog)

Nice To Haves

• Supervisory, Hospitality Driver/Bell person experience

Responsibilities

• Responsible for the daily Bell operations to ensure guest satisfaction
• Supervise all bell desk staff, activities
• Ensure all luggage, letter, courier and message movements are tracked and accounted
• Monitors property in front entrance and guest arrivals
• Greet and assist every guest with a since welcome creating an unusually memorable arrival and departure experience
• Know and use members names, preferences, and routines
• Develop a personal connection with each member
• Provides instructions regarding the amenities of the room and property services and activities provided for guests' use
• Delivers messages, express check-out folios, newspapers and other requested items
• Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services
• Responds promptly and accurately to general inquiries regarding hotel services and attractions
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals
• Ensuring that sufficient staffing is present to meet the daily business demands
• Reports any problems or unusual activities to management, being a Safety & Security advocate
• Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage
• Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket
• Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports
• Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed
• Maintains cleanliness of each guest vehicle by ensuring the vehicle is returned the way it was left
• Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations
• Maintain a high level of professional appearance, attitude and ethics in dealing both with guests, co-workers and subordinates
• Ability to establish and maintain effective working relationships with associates, customers and patrons
• Motivate staff and maintain a cohesive team
• Self-starting personality with an even disposition

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed