Bell Captain (Full-Time; Swing Shift)

Harrah's Cherokee Casino Resort • Cherokee, NC

2d • Onsite

About The Position

Responsible for the dispersion of bell attendants and the day-to-day operation of the bell station.

Requirements

• A high school diploma or GED is required
• Ability to handle multiple tasks/duties simultaneously under time constraints
• Ability to logically and independently plan, organize, complete work, and take initiative
• Ability to set and achieve high standards of performance
• Receive instructions and hear inquiries from guests, clients, or staff
• Excellent oral and written communication skills
• Strong interpersonal skills
• Excellent guest service/public relations skills
• Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Neat, professional appearance with excellent personal hygiene
• Demonstrated teamwork behaviors and attitudes
• Self-starter; must work without close supervision
• Ability to handle multiple priorities in a fast-paced environment

Nice To Haves

• Two years of experience in bell desk is preferred
• Knowledge of LMS (Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire)
• Knowledge of Harrah's employment policies (Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire)

Responsibilities

• Maintain proper Bell Staff rotation and accurately record services performed
• Act as a lobby ambassador, both greeting and directing guests
• Respond to guest service requests
• Utilize LMS to verify inventory and locate guests
• Ensure all Harrah’s Brand Service standards are met for Bell Service
• Act as a role model to their staff
• Investigate and coordinate the recovery of lost, misplaced, or damaged luggage claims.
• Ensure all arrangements are executed flawlessly for all Casino and VIP guests’ pre-registration and baggage handling
• Maintain knowledge of the hotel, community, and special events to accurately provide guests with needed information
• Execute all the duties of a front service attendant
• Adhere to all regulatory, company, and department policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED