Bell Captain (Full Time)

Mauna Kea Resorts•Waimea, HI

5d•Onsite

About The Position

The Bell Captain is responsible for greeting guests and visitors in a friendly and welcoming manner, opening doors of arriving and departing vehicles, and loading/unloading packages or luggage. This role involves valet parking and retrieving vehicles, tagging bags, and directing guests to their destination on the resort. The Bell Captain also delivers luggage and escorts guests to their rooms upon check-in according to hotel standards, and provides information about the resort, its facilities, and local attractions. Additionally, the Bell Captain answers the phone at the bell desk, arranges for taxi service, directs luggage/valet attendants, coordinates duties, and organizes group luggage deliveries and amenity deliveries. This position oversees service at the porte cochere, ensuring it is personalized and provided according to standards and procedures. The role also includes training and directing luggage/valet attendants, working with management on SOPs for the Bell Desk, and performing other related duties as assigned.

Requirements

Must provide a valid driver’s license and a clean driving abstract (no moving violations in the past 3 years).
Must be 18 years of age
Must be pleasant, smiling and friendly
Safely operate vehicles with automatic and standard shift
PUC physical if operating resort shuttle or vehicle to transport guests

Responsibilities

Greet all guests and visitors in a friendly and welcoming manner.
Open doors of arriving and departing vehicles.
Load and unload packages or luggage.
Valet park and retrieve vehicles, tag bags, and direct guests to their destination on the resort.
Deliver luggage and escort guests to their room upon check-in according to hotel standards.
Provide information about the resort and its recreational facilities and dining rooms, Big Island attractions and local activities.
Deliver amenities, boxes, faxes and other items requested by the guests or hotel.
Answer phone at bell desk and arrange for taxi service.
Direct luggage/valet attendants, coordinate the rotation of duties.
Organize group luggage deliveries, bag pulls and amenity deliveries.
Oversee the service at the porte cochere and insure service is personalized and provided according to standards and procedures.
Train and direct the luggage/valet attendants.
Work with Management on SOPs for Bell Desk.
Coordinate the rotation of duties, amenity deliveries, group bag deliveries or bag pull or other assignments for the luggage/valet attendant and/or trolley drivers.
Polish and upkeep luggage carts.
Shine guest shoes upon request.
Deliver or pick-up golf bags from the golf shop.
Keep work area and lobby clean and orderly.
Transport guest to/from various areas of the resort.
Report any unauthorized or suspicious person on the guest room floors to security.
Assist other positions in the department.