Bell Captain

Omni Hotels & Resorts•Hot Springs, VA

3d•Onsite

About The Position

The Bell Captain plays a key role in managing the smooth arrival and departure of guests. Bell Captain maintains a positive working relationship between Guest Services, Valet, and the Front Office. The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Requirements

Previous luxury hotel experience is required.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
Knowledge of the surrounding area and all of its attractions.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Must be able to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
Computer literacy to include Payroll systems

Responsibilities

Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
Use friendly and appropriate expressions when engaging guests.
Supervising the bell staff and ensure they perform their duties efficiently.
Assist in making reservations for restaurants and limousines for our guests.
Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
Ensure that the bell storage closet is maintained, clean and tidy.
Follow-up with guest complaints to ensure that any problems are resolved.
Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
Utilize bell carts effectively and with caution.
Ensure Lobby Presence when on shift.
Direct guests to the Front Desk or meeting rooms.
Call taxis and/or shuttle for guests as needed.
Assist, retrieve, and load luggage for guests.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with as many guests as possible.
Aid guests in locating other areas of the hotel (walk them to destination if possible).
Train new bell staff members on the proper procedures and protocols of the hotel.
Maintain daily bell log for all arrivals and departures.
Send a daily email with any information necessary for the next shift.
Inventory tools of the trade. i.e. radios, door stops, bell carts.