Cabot Revelstoke Mountain Lodge - Pre-Opening and Winter 26/27, Bell Captain
About The Position
Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season. Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke. Position Summary: The Bell Desk Captain supports the daily operations of the Bell Desk, overseeing luggage handling, valet services, ski and bike valet operations, and guest arrivals and departures to ensure a seamless luxury guest experience. This role assists in supervising the bell and valet team, coordinating daily operations, and working closely with Concierge, Front Office, and other departments to deliver efficient, personalized service. The Bell Desk Captain plays a key role in maintaining service standards, supporting team performance, and ensuring all guest interactions are handled professionally, safely, and efficiently.
Requirements
- Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards
- Valid BC Drivers License – or willing to acquire prior to commencement of employment
- Strong background in handling guest concerns, service recovery, and high-touch guest interactions
- Demonstrated leadership experience, including team supervision, training, and performance management
- Excellent written and verbal communication skills
- Flexible availability, including evenings, weekends, and holidays
- Guest-focused mindset with a passion for creating memorable experiences
- Strong problem-solving and decision-making abilities in a fast-paced environment
- Excellent communication and interpersonal skills
- High level of organization, attention to detail, and time management
- Ability to multitask and prioritize competing demands
Responsibilities
- Deliver exceptional, personalized guest service during arrivals, departures, and throughout the guest stay
- Assist guests with luggage handling, valet parking, ski and bike storage, transportation arrangements, and resort orientation
- Respond promptly and professionally to guest requests, concerns, and special service needs
- Support VIP arrivals, group arrivals, and personalized guest experiences to ensure seamless service delivery
- Uphold and consistently execute Cabot’s luxury hospitality standards
- Support daily Bell Desk operations, including luggage services, valet operations, ski valet, and bike valet services
- Coordinate vehicle flow, luggage storage, equipment handling, and guest transportation logistics efficiently and safely
- Ensure valet, storage, and guest service areas remain clean, organized, and operationally ready
- Assist in monitoring service quality, guest flow, and operational efficiency throughout all guest arrival and departure points
- Coordinate with Front Office, Concierge, Housekeeping, and Transportation teams to ensure smooth guest experiences
- Support the supervision, coaching, and development of Bell Desk and valet team members
- Assist with onboarding and training related to guest service standards, safety procedures, and operational expectations
- Foster a professional, guest-focused, and team-oriented work environment
- Reinforce adherence to company policies, safety procedures, driving standards, and luxury service expectations
- Complete required reports, logs, vehicle tracking, guest request documentation, and operational records accurately and on time
- Assist with scheduling, staffing coordination, and payroll support
- Maintain clear communication with leadership and other departments regarding guest needs, transportation coordination, and operational updates
- Support inventory tracking and organization for luggage equipment, valet supplies, ski and bike storage systems, and guest service tools
Benefits
- Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
- Comprehensive Health, Dental, and Vision benefits following eligibility
- RRSP matching program after 6 months of employment
- Opportunities for career growth and advancement within a dynamic and expanding hospitality organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
