Bell Attendant Full Time
About The Position
The Bell Attendant assists guests with luggage during arrival and departure, delivers items to and picks them up from guest rooms, transports guest and hotel packages and parcels, and provides shoeshine service. The role greets and escorts guests to their rooms, offers assistance to guests in the lobby, and responds professionally to questions, special requests, and complaints. It also includes collecting and delivering requested morning newspapers, maintaining records of luggage deliveries and pickups, and running errands for guests and the hotel that may involve local travel off property. The Bell Attendant may help maintain cleanliness in the lobby and luggage storage room, assist at the Concierge Desk, and support Door Staff and Valet Parking Staff during absences or busy periods. The position requires working harmoniously and professionally with coworkers and supervisors. The schedule is an eight-hour shift; scheduled days and times may vary based on need.
Requirements
- Ability to read, write, and speak English.
Responsibilities
- Greet guests and escort them to their rooms.
- Deliver luggage to guest rooms upon check-in and pick it up upon departure, moving it to storage or the Front Drive as needed.
- Maintain proper records of luggage deliveries and pickups.
- Handle guest interactions with hospitality and professionalism, accommodate special requests when possible, resolve complaints, and answer inquiries about hotel services, operating hours, personnel, events, and directions.
- Provide shoeshine service by collecting shoes from guest rooms, cleaning and polishing them, and returning them to guests.
- Collect guest requests for morning newspapers, prepare them in bags, and deliver them in a timely manner.
- Greet guests passing through the lobby and offer assistance.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with coworkers and supervisors.
- Run errands for guests and the hotel, including errands requiring local travel off hotel property.
- Help maintain cleanliness in the lobby and luggage storage room.
- Assist guests at the Concierge Desk.
- Assist Door Staff and Valet Parking Staff during absences or periods of heavy volume.
Benefits
- Medical, dental, and vision insurance
- Paid Time Off and vacation pay
- 401(k) participation with company matching program
- Complimentary stays at Four Seasons worldwide, subject to availability
- Discounted RTD Flex Pass
- Free shift meal prepared by the culinary team
- Complimentary cleaning of employee uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
