Bell Attendant - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

6d•Onsite

About The Position

Bell Attendants are responsible for welcoming guests into our hotel lobbies, providing outstanding guest service experiences, lifting luggage to and from rooms and being subject matter experts on Yellowstone National Park. This role is part of our Lodging team in Yellowstone National Park and offers the opportunity to live, work, and explore. As a Bell Person, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Requirements

Human relations skills. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Ability to work quickly and thoroughly when under pressure.
Must be 19 years of age or older to drive company vehicles.
Must have a valid US driver’s license and good driving record.
Will be required to pass a DOT physical and road test.
Lifting/carrying up to 30 lbs
Frequent lifting, carrying, and pushing of guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.
Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 8 hours per shift.
Standing for up to 8 hours per shift.
Working in various weather conditions.

Responsibilities

Provides several services to guests such as luggage transportation to and from rooms, providing information about the location, and shuttle service when necessary.
Greet guests and tour directors in a friendly manner, and provide luggage service and accurate information to guests.
Resolve guest problems skillfully with willingness and desire to understand a guest’s viewpoint and take any necessary steps so that the guest is satisfied when they leave.
Other duties as assigned by manager on-site.