Seasonal Resort Bell Attendant - Okana Resort and Indoor Waterpark
About The Position
The Bell Attendant provides attentive, friendly, and efficient hospitality service to hotel guests, including handling luggage during arrivals and departures. The role involves greeting guests professionally, using their last names and the salutation of the day, and following Towne Park phone etiquette. The attendant conducts room presentations, assists with room changes, and maintains detailed knowledge of hotel rooms, meeting facilities, public areas, amenities, and nearby attractions. The Bell Attendant opens vehicle and hotel doors, responds to guest inquiries, assists with directions, taxis, and reservations, and arranges transportation to off-site locations only through approved taxi or transport services. The role also involves tagging and storing luggage, safely transporting guests and luggage, maintaining a clean and orderly guest services area, delivering requested messages, items, and amenities, and completing tasks as directed by the Account Manager.
Requirements
- High school diploma or GED.
- Complete the Wheelchair Safety Training course provided by Towne Park.
- One to three months of related experience and/or training.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small-group situations to guests, clients, and other employees.
- Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
- Ability to understand 24-hour and military time systems.
- Ability to understand rates applicable to time passed.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
- Acknowledge and greet guests within five feet, use guests’ last names, welcome them with the salutation of the day, and follow proper Towne Park phone etiquette.
- Remain in designated areas when not completing other tasks.
- Conduct room presentations and assist guests with room changes as needed.
- Maintain in-depth knowledge of hotel rooms, meeting facilities, public areas, amenities, and local attractions.
- Open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries.
- Arrange transportation to off-site locations using only approved taxi or transport services.
- Tag individual bags correctly for storage in the bell storage area.
- Ensure guests and luggage are safely transported to and from assigned destinations.
- Monitor and maintain cleanliness and order in the guest services area.
- Deliver messages, items, and guest amenities as requested.
- Complete tasks in a timely manner as instructed by the Account Manager.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
- Eligible employees may enroll in the company’s 401k retirement savings plan.
- Seasonal and temporary roles are not eligible for the listed benefits.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
