Bell Attendant

Snoqualmie Casino & Hotel•Snoqualmie, WA

6d•Onsite

About The Position

The Bell Attendant at Snoqualmie Casino & Hotel is responsible for creating a welcoming and efficient arrival and departure experience for all guests. This role involves assisting guests with their luggage, providing information about the hotel’s amenities, and ensuring guests have a memorable and pleasant stay.

Requirements

One (1) year of experience in a guest-facing hospitality role.
Exceptional interpersonal skills with a focus on hospitality and guest satisfaction.
Excellent verbal communication skills and ability to provide clear and concise information.
Ability to lift and carry heavy luggage and stand for extended periods.
Quick thinker with the ability to anticipate guest needs and address or resolve guest issues effectively.
Ability to work collaboratively with other departments and team members.
Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Nice To Haves

One (1) year of experience in Valet or Bell services role.
Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).

Responsibilities

Greet all guests warmly upon arrival and departure.
Assist guests with luggage, including loading and unloading from vehicles and deliver guest mail or packages as needed.
Escort guests to their rooms, providing a brief orientation of the room and hotel facilities.
Respond to guest requests promptly and efficiently.
Provide directions and information about the local area, hotel amenities and services.
Ensure guest satisfaction by addressing any concerns or special requests.
Ensure effective and professional communication via radio, phone or in-person with other departments, such as front desk, housekeeping and concierge, to ensure seamless guest service.
Log and report any maintenance issues or guest concerns.
Adhere to all safety and security protocols to ensure a safe environment for guests and staff.
Report any suspicious activities or safety hazards to the appropriate personnel.
Maintain cleanliness and orderliness of the bell desk and storage areas.
Other duties as assigned.

Benefits

Starting salary range of $20.86/hr. - 21.90/hr., depending on experience, with opportunities for annual performance-based increases.
100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days
401(k)
Employer-paid life insurance
Long-term disability
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
Free meals
Parking
Paid breaks
40c/gallon gas discount
Exciting giveaways like concert and sports tickets.
Access to tuition reimbursement
Certification programs
Employee Assistance Program.