Bell and Transportation Services Supervisor

Pyramid Global Hospitality•Naples, FL

29d•Onsite

About The Position

The Bell and Transportation Services Supervisor oversees the daily operations of the bell staff, valet (if applicable), and transportation services to ensure exceptional guest service. This role is responsible for supervising team members, coordinating luggage handling, transportation schedules, guest arrivals and departures, and maintaining the highest standards of hospitality, safety, and professionalism.

Requirements

High school diploma or equivalent required; hospitality or business-related education preferred.
Minimum 2–3 years of experience in bell services, transportation, or hotel guest services.
At least 1 year of supervisory or leadership experience preferred.
Valid driver's license with a clean driving record (if operating hotel vehicles).
Excellent customer service, communication, and interpersonal skills.
Strong leadership, organizational, and problem-solving abilities.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Basic computer proficiency and familiarity with hotel property management systems is an asset.
Outstanding guest service and hospitality skills.
Ability to lead and motivate a diverse team.
Strong decision-making and conflict-resolution abilities.
Excellent time management and multitasking skills.
Knowledge of local attractions, transportation routes, and guest services.
Ability to remain calm under pressure in a fast-paced environment.
Professional appearance and demeanor.
Frequently stand and walk for extended periods.
Lift, carry, push, and pull luggage weighing up to 50–75 lbs.
Bend, stoop, climb stairs, and work outdoors in various weather conditions.
Operate hotel vehicles safely when required.

Responsibilities

Supervise the daily operations of the bell and transportation teams.
Assign work schedules and daily duties to bell attendants, drivers, and porters.
Ensure prompt, courteous, and professional guest service during arrivals, departures, and throughout the guest stay.
Coordinate luggage handling, storage, and delivery efficiently and securely.
Oversee hotel shuttle or transportation services, ensuring timely pickups and drop-offs.
Assist guests with directions, local recommendations, and transportation arrangements.
Resolve guest concerns and service issues promptly and professionally.
Train, coach, and evaluate team members to maintain service excellence.
Monitor employee appearance, grooming, and adherence to hotel standards.
Ensure compliance with safety, security, and company policies.
Maintain accurate records of transportation schedules, lost and found items, and guest requests.
Coordinate with the Front Desk, Concierge, Housekeeping, Security, and Valet departments to ensure seamless guest experiences.
Monitor equipment such as luggage carts, wheelchairs, shuttle vehicles, and communication devices, reporting maintenance needs as necessary.
Assist with staffing, scheduling, payroll, and inventory of departmental supplies.
Participate in emergency procedures and support hotel operations during special events or high occupancy periods.