Belk Selling Specialist - Full Time

Belk•Hickory, NC

About The Position

The Belk Selling Specialist delivers a positive customer experience by serving as the subject matter expert in a dedicated department or key selling area and maintaining presentations aligned with brand standards. This hourly role drives sales and store key metric performance through excellent service, relationship-building, clienteling, product recommendations, and merchandise and brand promotion. The position is eligible for a monthly bonus. The specialist creates personalized customer experiences, builds customer loyalty, and uses selling tools and digital devices to support a seamless omnichannel experience. The role also maintains merchandise presentation and selling-area standards, supports promotions and customer outreach, contributes to a positive team culture, and helps with store fulfillment, operations, and asset protection initiatives.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Regularly move around all store areas and remain accessible to customers.
Bend, reach, and stretch for products; lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet, engage, and assist customers warmly, providing personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and discuss inventory, assortment, and product features and benefits.
Use brand guides and training materials to expand product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling-area appearance, merchandise presentation, signage accuracy, fitting rooms, and cleanliness through daily recovery and stock replenishment; follow visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support assigned brand, department, and store success.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Support store fulfillment and asset protection initiatives by accurately and efficiently performing omni and operations processes, maintaining product protection standards, and following safety and security protocols.