Behavioral Services Coordinator - CBS - Juneau

Tlingit & Haida•Juneau, AK

5d•Onsite

About The Position

The Behavioral Services Coordinator coordinates the daily operations of the Community & Behavioral Services (CBS) Healing Center in Juneau, Alaska, and occasionally supports programs in the CBS Division, including Reentry & Recovery, Tribal Vocational Rehabilitation, and Community Advocacy. The role manages the Healing Center front desk and points of contact, handles participant inquiries and referrals, coordinates clinical schedules, maintains confidential records, and supports administrative, reporting, purchasing, and event needs. The coordinator works with clinicians and the Health Information Coordinator to address participant needs and records-related requests, while ensuring adherence to HIPAA and 42 CFR confidentiality regulations. The role also helps maintain a trauma-informed environment and may supervise administrative assistant staff. The position is non-exempt and full-time, with a stated pay grade of 10/11 and pay of $33.62–$36.98+ DOE. Work is mainly sedentary in a professional office setting, with some travel possibly required on small aircraft or ferry.

Requirements

Associate degree in Business, Social Sciences, or a closely related field.
Two years of related experience.
Two years of supervisory experience.
Alternatively, a high school diploma and two or more years of related experience may substitute for the degree.
Excellent written and verbal communication skills.
Excellent computer skills.
Strong organizational skills.
Ability to work flexible hours.
Ability to analyze and interpret complex information from multiple sources.
Ability to manage priorities in a changing environment with limited information.
Ability to defuse emotionally charged situations respectfully.
Ability to maintain accurate, complete, and confidential records.
Ability to provide excellent customer service.
Ability to relate to people from different socioeconomic and cultural backgrounds.
Understanding of the Tribe’s mission and culture.

Nice To Haves

Experience in behavioral services.

Responsibilities

Oversee front desk operations of the CBS Healing Center.
Analyze and apply program guidelines, policies, and procedures to moderately complex issues with minimal supervision.
Monitor and process participant inquiries and referrals from multiple sources, including email and phone.
Schedule participants with clinicians and maintain complete, accurate clinical schedules, including psychological testing clinics.
Assist participants with accessing their electronic health record patient portal.
Compile timely statistical data for grants, operations, and reporting needs.
Develop and maintain confidential records, including participant charts and intake paperwork.
Collect participant satisfaction surveys regularly.
Manage shared communication channels, including the Healing Center inbox, voicemail, and faxes.
Work with the Health Information Coordinator on record releases, court-ordered requests, subpoenas, and related compliance.
Manage interdepartmental referrals, ensuring protocols are followed and invoicing is completed as needed.
Maintain knowledge of Behavioral Services theories, principles, and program guidelines.
Ensure adherence to HIPAA and 42 CFR confidentiality regulations.
Manage company Divvy Card purchases, including coding and approval submission.
Assist with logistics for Community & Behavioral Services events and programs.
Process incoming and ongoing mail according to procedures.
Collaborate with clinicians to resolve client needs.
Maintain a trauma-informed environment by managing Healing Center opening and closing and upkeep of common areas.
Apply de-escalation strategies when indicated and ensure participant interactions are trauma-informed, professional, and within the role’s scope and boundaries.
Ensure clinical schedules are complete and accurate and that reminders are sent appropriately.
Communicate and handle tasks related to holidays and office closures.
Provide administrative support, including booking staff travel and processing invoices.
Participate in or facilitate meetings such as safety and quality improvement sessions.
Possibly supervise administrative assistant staff.
Perform other duties as assigned.