Behavioral Services Coordinator - CBS - Juneau

Central Council Tlingit & Haida Indian Tribes•Juneau, AK

6d•$34 - $37•Onsite

About The Position

The Behavioral Services Coordinator coordinates the daily operations of the Community & Behavioral Services Healing Center Department and manages the Healing Center’s front desk and points of contact. The position may also provide occasional support to programs within the Community & Behavioral Services Division, including Reentry & Recovery, Tribal Vocational Rehabilitation, and Community Advocacy. It is based in Juneau, Alaska, and is classified as non-exempt. The coordinator oversees participant inquiries, referrals, scheduling, records, communications, and administrative processes while supporting clinicians and maintaining a trauma-informed environment. The role also involves confidentiality and regulatory compliance, data and reporting, event logistics, purchasing, invoices, and possible supervision of administrative assistant staff. Some travel may be required by small aircraft or ferry.

Requirements

Associate degree in Business, Social Sciences, or a closely related field, or the stated degree substitution of a high school diploma and two or more years of related experience.
Two years of related experience.
Two years of supervisory experience.
Excellent written and verbal communication skills.
Excellent computer skills.
Strong organizational skills.
Ability to work flexible hours.
Ability to analyze and interpret complex information from multiple sources.
Ability to manage priorities in a changing environment with limited information.
Ability to defuse emotionally charged situations respectfully.
Ability to maintain accurate, complete, and confidential records.
Ability to provide excellent customer service.
Ability to relate to people from different socioeconomic and cultural backgrounds.
Understanding of the Tribe’s mission and culture.

Nice To Haves

Experience in behavioral services.

Responsibilities

Oversee front desk operations of the CBS Healing Center.
Analyze and apply program guidelines, policies, and procedures to moderately complex issues with minimal supervision.
Monitor and process participant inquiries and referrals from multiple sources, including email and phone.
Schedule participants with clinicians and maintain accurate clinical schedules, including psychological testing clinics; ensure reminders are sent appropriately.
Assist participants with accessing their electronic health record patient portal.
Compile timely statistical data for grants, operations, and reporting.
Develop and maintain confidential records, including participant charts and intake paperwork.
Collect participant satisfaction surveys regularly.
Manage shared communication channels, including the Healing Center inbox, voicemail, and faxes.
Coordinate with the Health Information Coordinator on record releases, court-ordered requests, subpoenas, and related compliance.
Manage interdepartmental referrals, ensure protocols are followed, and handle invoicing as needed.
Maintain knowledge of Behavioral Services theories, principles, and program guidelines.
Ensure adherence to HIPAA and 42 CFR confidentiality regulations.
Manage Divvy Card purchases, including coding and submission for approval.
Assist with logistics for Community & Behavioral Services events and programs.
Process incoming and ongoing mail according to procedures.
Collaborate with clinicians to resolve client needs.
Maintain a trauma-informed environment by managing Healing Center opening and closing and upkeep of common areas.
Use deescalation strategies when indicated and ensure participant interactions are trauma-informed, professional, and within the role’s scope and boundaries.
Communicate and handle tasks related to holidays and office closures.
Provide administrative support, including booking staff travel and processing invoices.
Participate in or facilitate meetings, including safety and quality improvement sessions.
Possibly supervise administrative assistant staff.
Perform other duties as assigned.