BHT- Behavioral Health Technician

CENTRAL ARIZONA SHELTER SERVICES INC • Phoenix, AZ

5d

About The Position

The Behavioral Health Technician (BHT) provides direct care and support to clients receiving outpatient behavioral health treatment at CASS. Reporting to the Clinical Director, the BHT implements individualized service plans, supports clients using evidence-based and trauma-informed practices, and helps ensure compliance with program and regulatory standards. The role is part of a multidisciplinary team focused on client outcomes, recovery, stability, and whole-person wellness.

The position primarily operates in an office setting and frequently includes community-based work. It involves regular interaction with clients experiencing homelessness and co-occurring conditions. The schedule is typically Monday through Friday, 8 a.m. to 5 p.m., with daytime hours generally expected and flexibility for evenings or weekends based on client needs and program operations.

Requirements

• Meet BHT criteria under CASS policy, including an equivalent combination of education and experience that meets CASS Program Policies and Procedure standards.
• Knowledge of behavioral health interventions, treatment modalities, and trauma-informed care practices.
• Strong interpersonal and communication skills, including the ability to engage diverse populations.
• Proficiency in electronic medical records and documentation requirements.
• Ability to respond calmly and effectively in crisis situations.
• Commitment to continuous learning, training, and professional development.
• Ability to work independently and as part of a collaborative team.
• Knowledge of healthcare systems and local healthcare resources.
• Valid Arizona driver's license and a driving record that meets agency standards; reliable transportation and proof of insurance are required.
• Arizona Level One Fingerprint Clearance Card, or ability to obtain one.
• Intermediate to advanced proficiency in Word, Excel, and Outlook, and highly accurate data entry skills.
• CPR-First Aid certification within 90 days of employment.
• Naloxone (Narcan) training within 90 days of employment.
• CPI certification within 90 days of hire.

Nice To Haves

• Experience working with unhoused and other vulnerable populations.
• Verifiable, unlicensed master's degree.
• Medical or behavioral case management experience, including treatment and discharge planning, and familiarity with counseling modalities.
• Motivational Interviewing skills or certification.

Responsibilities

• Deliver direct behavioral health services, including skill-building, psychoeducation, group facilitation, and supportive case management, consistent with treatment plans.
• Document services and client interactions in the Electronic Health Record (EHR) accurately and promptly.
• Support clients in navigating systems of care, including primary health, housing, social services, and peer supports.
• Assist with assessments, treatment planning, and care coordination as directed by licensed or supervisory staff.
• Promote client safety and well-being by following crisis intervention protocols and emergency procedures.
• Maintain compliance with regulatory requirements and payer standards.
• Participate in team meetings, trainings, and clinical supervision sessions as scheduled.
• Uphold professional boundaries and ethical standards, including HIPAA and confidentiality requirements.
• Support Whole Health initiatives, including collecting SDOH data and coordinating with community resources.
• Collaborate with internal staff, external providers, and community partners to ensure continuity of care.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed