Behavioral Health Technician (Greenbrook)

Neuronetics, Inc. • Northampton, MA

16h • $20 - $22 • Hybrid

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in their welcoming outpatient centers. This role offers an opportunity to grow skills, receive specialized training, and connect with patients. The position is full-time, Monday-Friday, with 8-hour shifts between 7 am and 7 pm. The company operates over 95 U.S. centers offering FDA-cleared TMS and Spravato® for treatment-resistant depression and MDD with suicidal thoughts/actions, having already served over 40,000 patients.

Requirements

• High School Diploma, Associate's Degree, Medical Assistant certification, or equivalent clinical certification.
• Significant relevant work experience.
• Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems.
• Strong clinical interviewing skills.
• Ability to stand for extended periods.
• Basic Life Support (BLS) certification (training provided).

Nice To Haves

• Bachelor's Degree in Psychology, Social Work, or a related Human Services field.
• At least one year of healthcare work experience.
• AdvancedMD and SalesForce experience preferred.
• Knowledge of insurance payers and medical necessity guidelines.

Responsibilities

• Administer TMS and esketamine treatments following clinical guidelines.
• Meticulously monitor patient responses.
• Administer and record psychiatric rating scales.
• Proactively address patient discomfort.
• Deliver empathetic and supportive care.
• Maintain accurate EHR.
• Manage patient scheduling, check-in, check-out, and financial procedures.
• Understand and assist with insurance and billing processes as needed.

Benefits

• 401(k) with company match
• Generous paid time off
• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Optional supplemental medical insurance
• Health savings accounts
• Flexible spending accounts
• Company-paid life insurance
• Additional voluntary life insurance
• Company-paid short term disability insurance
• Long term disability insurance
• Paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.
• Full-time exempt employees will be eligible for Flex-PTO.
• Paid sick leave (if applicable and required under state law).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED