Health Care Program Director
University of Colorado•Colorado Springs, CO
•Onsite
About The Position
The Lyda Hill Institute for Human Resilience at the University of Colorado Colorado Springs (UCCS) is seeking a full-time Behavioral Health Program Director. This role is crucial in supporting the development, implementation, and sustainable operations of its Healing Division, which includes the existing Veterans Health and Trauma Clinic (VHTC) and Milestones Resilience Care (MRC) center. The ideal candidate will be adaptable, detail-oriented, and self-directed with excellent communication skills. This position is vital in supporting our mission to provide high-quality, integrated behavioral health services to our patients and community.
Requirements
- A master’s degree in healthcare administration, psychology, social work or related field is required.
- Must have experience in healthcare operations, preferably in behavioral health setting and currently licensed or license eligible as a mental health provider (LPC, LCSW, LMFT, PhD, PysD).
- Strong understanding of behavioral health operations and FQHC regulations.
- Excellent organizational, leadership, and communication skills.
- Proficiency in data analysis, quality improvement methodologies, and project management.
- Must have experience with electronic health records and healthcare technology systems.
- Experience in healthcare compliance and privacy regulations is required. (e.g., HIPAA).
- The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidate's conduct at their previous institutions, specifically conduct related to sexual misconduct, harassment, and/or discrimination – before making hiring decisions.
- All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.
Responsibilities
- Provide overall direction for the design, development and implementation of sustainable clinical operations of the Healing Division, which include Strategic Plan/Goals development and budgeting.
- Developing strategic business analyses to improve revenue streams.
- Monitor and analyze clinic performance metrics, including productivity measures, identifying areas for improvement and recommending solutions.
- Align operational goals with clinical objectives.
- Supervise clinic staff and contractors to ensure clinic efficiencies and quality of care.
- Oversee and provide consultation for VHTC & MRC Contracted Providers.
- Oversee the client intake process, including scheduling initial appointments and assigning clients to appropriate providers based on clinical needs, availability, and area of expertise.
- Oversee, document and update space utilization in-clinics.
- Update and track clinic policies and procedures.
- Design, implement, and continuously work to improve workflows for client intake, assessment, care planning, and follow-up.
- Identify and resolve barriers in service delivery.
- Implement and manage care quality improvement initiatives.
- Be present in clinic during hours of operation.
- Develop and maintain efficient scheduling systems for behavioral health providers and support staff to optimize provider schedules, maximize patient access and minimize intake wait times.
- Electronic Health Record (EHR): audit clinical note codes, times and timeliness, monitor records requests and Request for Services.
- Ensure Billing Specialist monitors client copayments and payment collections.
- Prepare, submit, and maintain enrollment, credentialing and recredentialing.
- Maintain a small clinical case load.
- Work with marketing coordinator.
Benefits
- 22 vacation days
- 10 sick days
- paid parental leave
- 13 recognized holidays
- provisions for bereavement, jury duty, and FAMLI Leave
- Comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit.
- Affordable dental, vision plans
- Competitive prescription drug prices
- Health savings accounts
- Flexible spending accounts
- Life and disability insurance
- Retirement options
- Twelve (12) waived credits per academic year for courses at any CU campus.
- Wellness programs
- Various additional benefits through CU Advantage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
