Health Care Program Director

University of Colorado•Colorado Springs, CO

8d•$61,574 - $84,929•Onsite

About The Position

The University of Colorado Colorado Springs (UCCS) is seeking a Behavioral Health Program Director to join the Lyda Hill Institute for Human Resilience. This full-time position supports the development, implementation, and sustainable operations of the Healing Division, which includes the Veterans Health and Trauma Clinic (VHTC) and Milestones Resilience Care (MRC) center. The ideal candidate will be adaptable, detail-oriented, and self-directed with excellent communication skills. This role is crucial in supporting the mission to provide high-quality, integrated behavioral health services to patients and the community. UCCS is located at the base of the Rocky Mountains in Colorado Springs, offering a vibrant lifestyle with stunning landscapes, a rich history, arts, and a growing tech scene.

Requirements

A master’s degree in healthcare administration, psychology, social work or related field is required.
Must have experience in healthcare operations, preferably in behavioral health setting and currently licensed or license eligible as a mental health provider (LPC, LCSW, LMFT, PhD, PysD).
Strong understanding of behavioral health operations and FQHC regulations.
Excellent organizational, leadership, and communication skills.
Proficiency in data analysis, quality improvement methodologies, and project management.
Must have experience with electronic health records and healthcare technology systems.
Experience in healthcare compliance and privacy regulations is required. (e.g., HIPAA).
The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidate's conduct at their previous institutions, specifically conduct related to sexual misconduct, harassment, and/or discrimination – before making hiring decisions. All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.

Responsibilities

Provide overall direction for the design, development and implementation of sustainable clinical operations of the Healing Division, which include Strategic Plan/Goals development and budgeting.
Developing strategic business analyses to improve revenue streams.
Monitor and analyze clinic performance metrics, including productivity measures, identifying areas for improvement and recommending solutions.
Align operational goals with clinical objectives.
Supervise clinic staff and contractors to ensure clinic efficiencies and quality of care.
Oversee and provide consultation for VHTC & MRC Contracted Providers.
Oversee the client intake process, including scheduling initial appointments and assigning clients to appropriate providers based on clinical needs, availability, and area of expertise.
Oversee, document and update space utilization in-clinics.
Update and track clinic policies and procedures.
Design, implement, and continuously work to improve workflows for client intake, assessment, care planning, and follow-up.
Identify and resolve barriers in service delivery.
Implement and manage care quality improvement initiatives.
Be present in clinic during hours of operation.
Develop and maintain efficient scheduling systems for behavioral health providers and support staff to optimize provider schedules, maximize patient access and minimize intake wait times.
Electronic Health Record (EHR): audit clinical note codes, times and timeliness, monitor records requests and Request for Services.
Ensure Billing Specialist monitors client copayments and payment collections.
Prepare, submit, and maintain enrollment, credentialing and recredentialing.
Maintain a small clinical case load.
Work with marketing coordinator.