Behavioral Health Patient Access and Scheduling Specialist

University Health•Lakewood, CO

15d•Onsite

About The Position

The Behavioral Health Patient Access and Scheduling Specialist interviews patients and other sources to obtain demographic and financial information and accesses patients to the hospital’s clinical and financial systems. The role explains health benefit regulations and patient financial obligations to responsible parties. The specialist receives written and telephone requests to schedule appointments through the electronic scheduling system. Responsibilities also include gathering and recording financial and insurance information, coordinating referrals to appropriate financial resources, validating coverage and financial details, obtaining pre-certification and service authorizations, collecting co-pays, and completing admission and registration paperwork.

Requirements

High school diploma or equivalent.
Experience in clerical work, patient contact, a hospital business office, or insurance.
Communication skills to interview patients and families and exchange information with hospital staff, physicians, third-party payors, and resource persons.
At least one year of experience as a Patient Access & Scheduling Representative.
Concise written communication skills.
Keyboarding skills.

Nice To Haves

Knowledge of basic medical terminology.
Previous experience as a Patient Access Representative with this organization or another organization.

Responsibilities

Interview patients and other sources to obtain demographic and financial information.
Access patients to the hospital’s clinical and financial systems.
Communicate health benefit regulations and patient financial obligations to responsible parties.
Receive written and telephone requests and schedule patient appointments using the electronic scheduling system.
Gather and record financial and insurance information.
Coordinate and make referrals to appropriate financial resources.
Validate financial and insurance information.
Obtain appropriate pre-certification and authorization for services.
Collect co-pays.
Complete admission and registration paperwork.