Behavioral Health Navigator

BJC HealthCare • Florissant, MO

13h • Onsite

About The Position

The Behavioral Health Navigator is responsible for coordinating services for mental health patients. This position facilitates the linkage of the patient to a qualified mental health professional, who will evaluate and determine the needs of the patient. This position also assists patients and families to identify the various resources and services available in the local community. BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. This position supports our QMHP/(Virtual Licensed Intake Specialists) in the Behavioral Health Intervention Services department. QMHPs complete assessments and evaluate patients in crisis across 13 BJC facilities and Behavioral Health Navigators are the gatekeepers to get mental health patients assessed. This is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

• High School Diploma or GED
• <2 years experience
• Good communication skills
• Strong technology skills
• Ability to handle multiple tasks
• Competency in Microsoft 365
• Strong Customer and follow up skills required

Nice To Haves

• Associate's Degree
• 2-5 years experience
• Supervisor Experience

Responsibilities

• Navigate new client consults
• Calling outside facilities for bed availability
• Faxing charts to potential facilities
• Updating telepsychiatry spreadsheet and ensure accuracy
• Attend St. Louis Children’s Hospital meetings and Telepsychiatry meetings if working during those hours
• Constant communication with team and keeping our BJC facilities updated on status of patients
• Initiates contact and works with various caregivers & facilities to determine their capacity for placement of mental health patients.
• Ensures that general information about care facilities and various community resources (i.e., contact information, location, number of beds, etc.) is accurate and readily available.
• Coordinates the assignment of new patients to a qualified mental health professional.
• Ensures that electronic medical records (EMR) and associated documentation related to the patient are accurate and kept up to date.
• Prepares faxes, manages workflows, and performs various administrative duties.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED