Behavioral Health Clinical Patient Navigator

COLORADO HEALTH NETWORK INC • Denver, CO

20h • Hybrid

About The Position

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive. Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique. Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Requirements

• Comfortability navigating Electronic Health Records. Education and other experiences may fulfill this requirement.
• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required.
• Candidates should be comfortable working with client database systems and learning new software tools as needed.
• Mental health and harm-reduction knowledge.
• Basic knowledge of HIV, STIs, PrEP and other prevention methods.
• Proactive problem solver who works well in multi-disciplinary settings.
• Ability to communicate well with medical providers and support staff.
• Strong verbal and written communication skills.
• Strong socio-cultural identification or work experience with MSM and LGBTQ+ preferred.
• Comfort discussing sexual health and risk reduction strategies.
• Proven organizational skills with high attention to detail.
• Ability to work well with diverse populations.
• Ability to work well within the organizational structure.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.
• The appropriate person will be highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency and superior organizational skills.
• Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.
• Bachelors or Masters Degree in social work, sociology, psychology, counseling, public health, or nursing; And/or equivalent combination of education and experience required.

Nice To Haves

• Ability to speak Spanish desired.

Responsibilities

• Provide screenings, outreach and initiatives to promote clinical programing
• Coordinate and maintain the behavioral health waitlist
• Provide appropriate patient referrals to both internal and external agencies
• Determine eligibility of services for Behavioral Health patient as they are referred
• Screen and Scheduling Behavioral Health outpatient sessions
• Provide psychoeducation as needed
• Assess for mental health needs, acuity, and appropriate placement
• Liaison between patient, internal systems and external insurance provider
• Navigating billing landscape and sharing knowledge with providers
• Perform mental health assessments, create plans, and assist patients with access to care, medication and adherence to treatment as well as risk reduction plans
• Responsible for tracking, monitoring and occasional reporting of patient activities, including access adherence
• Maintain accuracy and timeliness of laws/policies impacting behavioral health at CHN
• Complete necessary paperwork and data entry in a timely fashion including entering case notes
• Collect necessary documentation required for program compliance
• Assist patients as they move through the service delivery system
• Assist with the elimination of barriers including, but not limited to: insurance, financial, housing and transportation
• Provide emotional support for patients and their families, as needed
• Act as a liaison between patient and all relevant professionals, programs, and resources
• Educate patients and others about HIV disease process and prevention
• Assist with, and coordinate, community education and outreach initiatives as requested
• Maintain and upkeep of electronic health records (EHR)
• Participate and attend staff, department, team and community meetings upon request
• Perform effectively within the organization and interpersonally with co-workers
• Develop positive working relationships with other social service, medical and behavioral health providers
• Participate in fund-raising and advocacy events
• Must be available to work evenings and weekends
• Must have current and valid Colorado driver’s license; must be able to pass driving record check per CHN insurance requirements.
• Must be able to be insured by CHN driving and liability insurance companies.
• Must have personal insurance on own vehicle if driving on behalf of CHN.
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues.
• Cultural Competency/Sensitivity.
• This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (HSA), Voluntary
• Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees