Medical Navigator - Behavioral Health

Hartford Healthcare • Middletown, CT

1d • Onsite

About The Position

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package. Hartford HealthCare offers exciting opportunities for career development and growth, being an organization on the cutting edge, bringing new technologies, breakthrough treatments and community education. They provide a competitive benefits program designed to ensure work/life balance. Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs, including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. The Medical Navigator provides safe and appropriate basic patient care and administrative duties as needed to assist patients in achieving established outcomes by collecting data points (e.g. vital signs and urine specimens) and other information to be utilized in assessment. These activities contribute to meeting the health care, safety and comfort needs of clients, and are performed in accordance with all existing regulatory, state and company standards, policies and procedures.

Requirements

• High School graduate or equivalent Diploma/Certificate from an accredited Medical Assistant program, OR an active CT CNA or EMT Certification, OR relative experience as outlined below
• In lieu of education requirement, at least one year of direct medical patient care may be considered
• Obtain CPR certification within six months of employment
• AED Training within six months of employment
• All required credentials to be maintained throughout employment
• One year of keyboarding and computer skills with working knowledge of Microsoft Office products
• Demonstrated organizational and multi-tasking skills
• Good interpersonal/written communication skills
• Ability to perform duties with minimal direction
• Customer Service and detail oriented
• Maintain confidentiality and professionalism at all times
• Able to function as a member of a team
• Model quality client/customer services by: demonstrating a willingness to serve all customers at all times; maintain an awareness of patient needs and utilize the initiative to respond to those needs within skill level; utilize tact, discretion, and compassion in dealing with other members of the team to ensure quality patient care
• Demonstrate willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources
• “Direct patient care experience” be defined as medical direct patient care experience---this type of experience includes vital signs, point-of-care testing, phlebotomy, lab processing, facilitating patient flow, etc.

Nice To Haves

• Diploma from an accredited Medical Assistant program or Associate’s Degree in related field of substance abuse and/or mental health preferred
• Previous experience in drug & alcohol treatment or disease concept of addiction preferred
• Previous experience with mental health and/or psychiatric population preferred
• Familiarity with Alcoholic (or Narcotics) Anonymous 12-Step Program preferred

Responsibilities

• Process and transition clients through admissions including completion of all required documentation.
• Meet with client’s family obtaining information related to client’s history as it pertains to admission.
• Coordinate with all admission related staff ensuring expediency of client admission including Utilization Review, Nursing, Admission Specialists and staff in related departments.
• Obtain and observe urine drug screens, take client vitals, and report abnormal values/trends to staff nurse.
• Complete safety checks throughout the clients stay.
• Orient clients to the rules and regulations for clients at Rushford.
• Provide basic counseling to help decrease the client anxiety and assure continuity of care.
• Manage clients’ discharge by ensuring all property is returned, forms are signed and documentation is complete.
• Run non-clinical groups.
• Maintain supplies by managing inventory and ordering as needed.
• Complete audits as needed.
• Serves as a liaison between Rushford and outside contracting services, providing prompt service for all requests.
• Perform other related duties as required

Benefits

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs
• Competitive benefits program designed to ensure work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees