Behavioral Health Intake Coordinator (Nights)

The University of Kansas Health System•Overland Park, KS

About The Position

The Behavioral Health Intake Coordinator facilitates a welcoming, accessible intake and admission process at The University of Kansas Health System’s Marillac Campus. The coordinator establishes an encounter for patients who meet assessment guidelines and provides customer service while interacting empathetically with families and children in crisis and professionally with internal and external providers. The role serves as the initial point of contact for inquiries about acute inpatient psychiatric hospitalization, provides information about programs and admission expectations, and coordinates patient registration and bed management with the care team. It also includes collecting and entering demographic, contact, guarantor, insurance, and basic clinical information; explaining facility policies and obtaining signed consent and insurance forms; and documenting accurately while protecting patient confidentiality. The coordinator participates in relevant training, helps manage fluctuating workloads, and performs other duties or projects as assigned.

Requirements

Bachelor’s degree.
High school graduation.
Competence in critical thinking, crisis intervention, interpersonal relationships, and technical skills.
Strong verbal and written communication skills.
Ability to maintain empathy toward families and children in crisis and interact professionally with internal and external providers.
Ability to protect patient confidentiality.

Nice To Haves

Bachelor’s degree in a human behavioral science field involving human behavior development, child development, family intervention techniques, diagnostic measures, or therapeutic techniques, such as social work, psychology, sociology, guidance and counseling, or child development.

Responsibilities

Serve as the initial point of contact for inquiries about acute inpatient psychiatric hospitalization.
Provide information about program details and basic expectations for inpatient admission.
Establish encounters for patients who meet assessment guidelines.
Collect demographic, parent or guardian, contact, guarantor, and basic clinical information when a patient arrives.
Coordinate inpatient registrations in a timely manner.
Collaborate with nursing staff, physicians, milieu managers, clinical assessors, therapists, and utilization review.
Perform bed management in conjunction with nursing and youth care managers.
Verify identification and the accuracy of demographic and insurance information, and enter information accurately into the computer system.
Explain facility policies and ensure the patient and/or guardian understands and signs consent and insurance forms at the appropriate time.
Complete clear, accurate documentation on appropriate forms and in the computer system.
Maintain knowledge of administrative policies and departmental procedures.
Attend and actively participate in relevant staff training and education.
Perform other duties and projects assigned by management, which may include special projects, patient supervision, scanning, and data retrieval.
Coordinate, communicate, and assist in monitoring workflows and tasks to manage fluctuating volumes.
Protect patient confidentiality and avoid soliciting or disclosing confidential information unless necessary to assigned duties.
Maintain Safety Crisis Management certification.
Perform the professional, clinical, and/or technical competencies of the assigned unit or department.