Behavioral Health Follow Up Specialist

LENAPE VALLEY FOUNDATION • Doylestown, PA

8d

About The Position

Lenape Valley Foundation (LVF) is seeking a full-time Behavioral Health Follow-Up Specialist to join its team at the Bright Path Center. The specialist conducts outreach and follow-up with people who have recently accessed crisis and/or substance use services, helping them connect with recommended treatment, community resources, and ongoing supports. The role also assists with answering 988 Suicide & Crisis Lifeline and crisis hotline calls as needed. It is suited to someone interested in behavioral health and crisis services and motivated to make a meaningful impact in the community.

LVF is a nonprofit provider of human services in Bucks and Montgomery Counties. Founded in 1958, the organization partners with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. LVF has over 30 programs and is committed to evidence-based care.

Requirements

• Bachelor's degree in psychology, social work, counseling, sociology, nursing, human services, criminal justice, education, or a related field with two years of behavioral health direct care experience.
• Experience working with individuals experiencing mental health, substance use, or co-occurring challenges.
• Strong interpersonal, communication, and organizational skills.
• Ability to engage individuals by telephone and build rapport.
• Ability to complete required 988 Suicide & Crisis Lifeline training.
• Computer proficiency and ability to learn electronic health record systems.
• Ability to meet the physical requirements of the position, with or without reasonable accommodation.

Responsibilities

• Conduct follow-up outreach after crisis and/or substance use services to help individuals connect with recommended treatment, resources, and ongoing care.
• Encourage engagement with recommended behavioral health and community services.
• Help individuals identify and address barriers to treatment.
• Provide information about available resources and supports.
• Document all contacts and outreach activities in the electronic health record.
• Maintain communication with internal programs and community partners as appropriate.
• Identify concerns that may require additional clinical review or intervention.
• Assist with incoming 988 Suicide & Crisis Lifeline and crisis hotline calls as needed.
• Provide supportive listening, information, and referrals.
• Follow agency policies and procedures related to safety, confidentiality, and documentation.

Benefits

• DailyPay, allowing employees to access earnings immediately on their own schedule.
• Shift differentials for overnight and weekend shifts.
• 403(b) retirement plan.
• Pet insurance.
• Wellness initiatives.
• Career growth opportunities.
• Medical, dental, and vision benefits.
• Paid time off: 15 vacation days, 10 sick days, 4 personal days, 7 paid holidays, and 5 conference days.
• Continuing education, including tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings.
• Employee Assistance Program.
• Basic life insurance and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level