Behavioral Health Follow Up Specialist

Lenape Valley Foundation • Doylestown, PA

8d

About The Position

Lenape Valley Foundation is seeking a full-time Behavioral Health Follow-Up Specialist to join its team at the Bright Path Center. The specialist conducts outreach and follow-up with people who have recently accessed crisis and/or substance use services, helping connect them with recommended treatment, community resources, and ongoing supports. The role also assists with answering 988 Suicide & Crisis Lifeline and crisis hotline calls as needed. It is suited to someone passionate about helping others and interested in behavioral health and crisis services.

Requirements

• Bachelor's degree in psychology, social work, counseling, sociology, nursing, human services, criminal justice, or education; alternatively, a bachelor's degree in a related field with two years of behavioral health direct care experience.
• Experience working with individuals experiencing mental health, substance use, or co-occurring challenges.
• Strong interpersonal, communication, and organizational skills.
• Ability to engage individuals by telephone and build rapport.
• Ability to complete required 988 Suicide & Crisis Lifeline training.
• Computer proficiency and ability to learn electronic health record systems.
• Ability to meet the physical requirements of the position, with or without reasonable accommodation.

Responsibilities

• Conduct follow-up outreach after crisis and/or substance use services to support connection with recommended treatment, resources, and ongoing care.
• Encourage engagement with recommended behavioral health and community services.
• Help individuals identify and address barriers to treatment.
• Provide information about available resources and supports.
• Document contacts and outreach activities in the electronic health record.
• Communicate with internal programs and community partners as appropriate.
• Identify concerns that may require additional clinical review or intervention.
• Assist with incoming 988 and crisis hotline calls as needed.
• Provide supportive listening, information, and referrals.
• Follow agency policies and procedures related to safety, confidentiality, and documentation.

Benefits

• DailyPay, providing flexible access to earned wages.
• Shift differentials for overnight and weekend shifts.
• 403(b) retirement plan.
• Pet insurance.
• Wellness initiatives.
• Career growth opportunities.
• Medical, dental, and vision coverage.
• Paid time off: 15 vacation days, 10 sick days, 4 personal days, 7 paid holidays, and 5 conference days.
• Continuing education, including tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings.
• Employee Assistance Program.
• Basic life insurance and long-term disability.

What This Job Offers

• Job Type: Full-time